The location of the Omni is its best selling point. We were able to walk to the art museum, several restaurants, and neighborhoods within 15 minutes.
The staff were all helpful and responsive. We had a great experience with the valet and concierge.
Unfortunately, the room - which is the pinnacle of most hotel experiences - didn't live up to the same expectations. The bathroom had visibly undergone several shoddy repairs. Broken tile in the shower, leftover mounting brackets from when the shower gel holder had previously fallen off, and misaligned pipe cover plates to name a few.
The second night of our stay, the sink drain fully detached and leaked everywhere. Maintenance was quickly able to provide a temporary fix by taping the drain together, but it did dampen our experience.
I would caution others that the price you pay to stay at the Omni is likely due to the convenience of the location, not necessarily for the quality of the room itself.
Sierra
於 2025 年 8 月住了 3 晚
10/10 有夠讚
Melissa
家庭旅遊
2025 年 8 月 3 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Fantastic time
Staff went above to make our arrival special for us and the kids 😍🙌
Melissa
於 2025 年 8 月住了 2 晚
10/10 有夠讚
Kimberly
情侶出遊, 團體旅遊
2025 年 8 月 3 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything was perfect ❤️
Kimberly
於 2025 年 8 月住了 1 晚
10/10 有夠讚
John
2025 年 8 月 2 日
喜歡:整潔度、員工素質和住宿環境和硬體
Amazing service
John
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Rudy
親子旅遊
2025 年 8 月 1 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Always a great stay here and awesome staff! We love the location and easy check in process and food options!
Rudy
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Rodney
2025 年 7 月 31 日
喜歡:整潔度、員工素質和住宿環境和硬體
This is a 5 star hotel.
Rodney
於 2025 年 7 月住了 5 晚
10/10 有夠讚
Roberta
2025 年 7 月 21 日
喜歡:整潔度、員工素質和住宿環境和硬體
The property was super nice. The staff was very nice and accommodating.
Roberta
於 2025 年 7 月住了 1 晚
10/10 有夠讚
William
家庭旅遊
2025 年 7 月 21 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything was perfect
William
於 2025 年 7 月住了 3 晚
6/10 一般般
Adi,New York
2025 年 7 月 19 日
喜歡:員工素質
Room was older and smaller than expected. Area around the hotel feels unsafe with many homeless people
Adi
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Rita,Winterville
2025 年 7 月 18 日
喜歡:整潔度、員工素質和住宿環境和硬體
Second stay at the Omni Charlotte and it was excellent. The staff are friendly and helpful and the building is well maintained. Even with an event happening we had two quiet nights. The pool is closed for renovations but the other amenities we used were great.
Rita
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Chandraka
家庭旅遊
2025 年 7 月 18 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was excellent! We went to an event at the belk theater and it was walking distance. I loved the fact that they had valet service and everyone was so nice. They even have a Walgreens downstairs just in case you forgot something. I would most definitely stay there again
Chandraka
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Wayne
2025 年 7 月 17 日
Wayne
於 2025 年 7 月住了 2 晚
10/10 有夠讚
James
2025 年 7 月 12 日
喜歡:整潔度和員工素質
James
於 2025 年 6 月住了 2 晚
10/10 有夠讚
Marquita
情侶出遊
2025 年 7 月 9 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
My husband and I absolutely enjoyed our stay. The man that helped with our lounge when we arrived, he was a tall bald head man with glass was extremely friendly and informative. Sorry I forgot your name sir. Also Gabby the lady in Club 14 was extremely friendly every day we came to eat. We love the convince of our room being beside club 14. The place is very clean but it a little dated and the floors are warped. The rooms and property is a very nice getaway place to stay. Hopefully the next time we come the pool will be open. Looking forward to coming back.
Marquita
於 2025 年 7 月住了 2 晚
4/10 不太好
Keith
2025 年 7 月 8 日
喜歡:整潔度、員工素質和設施服務
不喜歡:住宿環境和硬體
No pool.
Keith
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Jennifer
2025 年 7 月 6 日
Jennifer
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Maryella
2025 年 7 月 6 日
喜歡:整潔度、員工素質和住宿環境和硬體
it was a short stay
Maryella
於 2025 年 7 月住了 1 晚
6/10 一般般
Josh
情侶出遊
2025 年 7 月 3 日
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
I stayed at this Omni Hotel years ago and remember it being much nicer.
Pros -- Great bed -- super comfortable, slept well. Great A/C unit in room. Nice shower.
Cons -- Pool closed in middle of summer. No in-room utensils for grab and go meals. Limited trash facilities. There is straight theft going on at the parking garage attached. Self-parking signs claim to be "$30 Max daily limit", but each day I was charged $60 per day. I paid $120 to park a car for 2 days in the garage.
Another nickel-and-dime issue -- no wifi included as standard? They charge $15/day for wifi.
I complained about these issues to the customer service and they comp'ed the Wifi and issued a $50 credit to bill for no pool availability.
Area around hotel has gone bad, with vagrants, homeless, panhandlers.
Josh
於 2025 年 6 月住了 2 晚
10/10 有夠讚
Nadia
情侶出遊
2025 年 7 月 2 日
喜歡:整潔度和住宿環境和硬體
不喜歡:設施服務
The pool was closed and it’s the middle of summer. Just odd timing for renovations in my opinion. Other than that our stay was amazing. We stayed here for our wedding night and they upgraded us for free. Staff was so kind and the bar gave us complimentary champagne.
Nadia
於 2025 年 6 月住了 2 晚
8/10 不錯哦
Ana
2025 年 7 月 1 日
The location and property were right in the center of town
Ana
於 2025 年 6 月住了 3 晚
10/10 有夠讚
Markembe
2025 年 6 月 30 日
Markembe
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Jaime
2025 年 6 月 30 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location, everything is very close form it. Short walk to bars and restaurants as well as stadiums
Jaime
於 2025 年 6 月住了 4 晚
10/10 有夠讚
Kendrick
情侶出遊
2025 年 6 月 28 日
喜歡:設施服務
Lady @ the counter found out it was my and the ole lady birthday. Had a surprise bottle of champagne and chocolate brought to us. That was Awesome!!!
Kendrick
於 2025 年 6 月住了 1 晚
2/10 很糟糕
Holly Lynn,Batavia
家庭旅遊
2025 年 6 月 27 日
不喜歡:設施服務和住宿環境和硬體
The hotel closed their pool for construction without notice on their website. It was the primary reason for choosing the hotel. Also, the hotel was very noisy and all we heard all night long was a loud thumping music. Around the bar area they cleaning crew was mopping the floors and completely blocked off the hallway from the front desk to parking garage with chairs so guests had to move chairs on their own to get their luggage through.