Find Family Hotels in Westbrook, CT

"Man checking me in said it was policy to copy ID when I said I didn’t like that and didn’t want him to. He showed me all the copies of everyone else’s IDs and said I had to. I think it’s poor business practice, especially when someone tells you they’re uncomfortable with it. No other hotels did this. The other man who ignored me when I walked in took the time to tell me when the lobby closed when I headed back to my car. During the process of unloading our car he decided to close it early then talked to my husband like he was a child, stating he already explained the rules, when he tried to open the front door for me while I brought things in. I had to walk around to the side. Bathroom wasn’t clean. Looked like corner of the floor behind the door hadn’t been wiped for weeks, as well as the towel holder. Corners and edge of room we’re in need of a vacuum attachment as they were also dirty. No shampoo, conditioner, lotion, hair dryer. While we were still sleeping in the morning somebody tried entering our room. The door was opened then closed after I said hello. When I went to the front desk he just said he’d let management know. I asked what that did and he said it would be listed as a complaint. I asked if we showed checked out, trying to find a reason for it happening…. He said no but he’d tell management. I asked if maybe a cleaning person thought we were gone and he mentioned management again. No sorry. No this shouldn’t have happened. Overall poor experience."

"Quick easy and clean great locstion"

"This look like it was a newer property, which is very nice, but we did have a issue. There were black bugs. Found one on the bed and the other in the bathroom, I’m assuming because the room on the first floor. "

"My room was no where near clean. Not only was there multiple urine stains on the toilet seat, there was also a fecal stain that was also not cleaned IN the toilet. How do you not clean the TOILET? "

"I slept in, didn't get the breakfast unfortunately "

"Beautiful historic house and comfortable beds. "

"Enjoyable stay. "

"Our group of 6 girlfriends had an amazing stay at Saybrook Point Resort & Marina. From the moment we arrived, we knew the weekend was going to be very special. The staff was always warm & welcoming. Shoutout to Scott at reception for ensuring a perfect stay! Dinner at Fresh Salt was delicious & the atmosphere was lively. Shuttle into town was a great option. Can’t wait to book another visit!"

"Close to restaurants and shopping mall!"