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"The room was filthy, the beds were hard as a rock, the smell in the hotel was terrible, the food served for breakfast was terrible looking and uneditable, my mom fell in the room and hurt herself because there was no safety lighting on the floor to show there was a step up ledge. Although the staff was nice, the area of where to find the hotel was unaccommodating. We will never stay there again. I wish I could get a refund of some sort for the incident of my mother falling and hurting herself. "

"Service is great and staffs are very friendly. Service is one of the best Sheraton I have stayed around the world. Room and linens are clean. Bathroom is big enough but the arrangement can be better, a minor design issue. Location is in North Hsinchu which is far from the old Hsinchu downtown. Having visited Hsinchu many times over the last 18 years, I think this is the best hotel overall in Hsinchu and Ambassador hotel, located in the old downtown Hsinchu, being second best. "

"Pleasantly surprised that the room condition is very good. Good location."

"Clean and quiet place to stay!"

"Not many restaurants near by "

"Every thing is good except the hilly environment. If you are traveling with elderly, need to be mindful about the slope and steps. "

"Clean and updated rooms. "

"Staff is very helpful"

"Excellent hotel with a good breakfast and laundry on site. It is in a close proximity to RT-mart supermarket, historic temples, hiking/parks, excellent dining options. "