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"All service members were extremely nice and helpful. Location is about as ideal as it can get and the rooms were amazing. Large with so many amenities."

"Everything was absolutely amazing!"

"Friendly and easy place to stay. Excellent location, close to station. Nice breakfasts, enjoyed the onsen. Staff eager to please."

"Great location, whisper quiet room, 4 beds with lots of room. Very generous hosts with free drinks. We enjoyed the free calligraphy and origami activity. Highly recommend this hotel."

"Amazing traditional inn. Fantastic food and lovely staff. Couldn’t have asked for more. "

"The location is very convenient and the onsen is amazing. The room has a good size and the beds very comfortable."

"Great Ryokan, excellent service, very clean and excellent located"

"Clean efficient hotel close to train station...little further from historic district...but no problem if you're able to walk...difficult to get extra towels after onsen...but amazing breakfast..."

"The rock pool onsen was excellent and included too."

"Big rooms, nice people, great location, excellent onsen !"

"I liked everything!"

"Excellent! Great hotel for families."

"Spotless very clean. Great beds, hot water, easy to find"

"This hotel was next level. From the amazing, friendly staff to the Hilton level amenities and standards. We were greeted in fluent English by super friendly staff to what seemed like a very empty resort. We believe it only seemed empty due to renovations to the second tower. We booked a private onsen for your family at the front desk and went to our beautiful room. The buffet dinner was fantastic and to follow the breakfast buffet was equally amazing. Best hotel we have stayed at so far on our...

"friendly staff, delicious meals and great views surrounding ryokan "

"Clean and quiet"

"Good location, excellent value breakfast. Whilst parking is first come first served there was lots reserved. As with most modern hotels the lifts are a bottleneck and no clearly signposted stairs as an alternative."

"The onsen was excellent. Over 2 floors. Great view"

"The staff were all friendly. The room and the whole building was clean. I love their private onsen and free popsicle and yakult before/after onsen, and their free half bowl ramen at night. Will definitely go back."

"I never saw an image of the exterior of the building in the advertisement on Expedia. I never read that access to the upper floor was via a steep staircase which made carrying two suitcases to one’s room difficult. The place appears to be managed by the Wat Hotel next door but without access to the Wat’s facilities. The walls between the rooms were such that one could plainly hear conversations next door. The room was fine but the experience frankly disappointing."