Wyndham Extra Holidays Southside hotels

"Pool was small and not enough seating"

"I left my room at 10am and I didn’t get housekeeping. They ate lazy and have no staff after 3 only front desk. When I arrived had 3 towels and no toilet paper. I had to go downstairs to get it. Pool was not clean as it had leaves floating all around."

"Great location with easy access to the River Walk. Breakfast, dinner, and free drinks are a big plus. Polite staff. 😁"

"When I got checked into my room the restroom were dirty the floor was dirty not mop and I found someone dirty sock by the windows the room floors looked liked they were not cleaned either and my kids room dirty as well not staying there again "

"The room and staff were great. I was very disappointed to learn upon arrival that the hotel has closed its restaurant, the Colonial Room, which was a key reason I stayed there. I hope they reopen it."

"We booked this hotel for a 2 night stay! First red flag, no hotel name written outside! Bit anyways google map help me get to the correct place! Checkin was ok. By the way no phone guide to call front desk! I was given a number which just keep on ringing and nobody bothered to pick it up! However once we enter room we noticed the fireplace was making noise(most probably low battery) which was annoying! Anyways we informed front desk about it as we were heading out and the front desk assured it will be resolved! After coming back around midnight still the fireplace was not fixed! On asking again about it they lied to me that someone did replace the battery and that they will send someone in 10 min to the room to take it out! That 10 min became 30 min and then an hour and then they told they don't have anyone to fix! They were telling me to take it out bit I refused since I didn't want to take any liability! They keep on lying to me all this while and there only reason we are very busy! After telling repeatedly that we cannot sleep because of the noise they told us to change to a nearby sister hotel! This was all well past midnight around 1 am! No help was provided by the hotel! We had to pack our bags and walk to that hotel in the middle of the night! It was a harrowing experience! Hotels like this don't know the meaning of hospitality! No apology nothing afterwards!"

"Good"

"Staff was great room was clean room needs new beds they were pretty hard and needs new bed frames"

"Super friendly staff and easy pre-check in process. The room was comfortable and very roomy. "