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"The hotel is a historic icon and they’ve kept the old world charm preserved beautifully. However, the lobby had an odd smell, like ammonia from the public bathroom. This is my second time staying here and the odour hasn’t changed. The rooms are spacious and well kept but was missing a few toiletries and one of the lamps wasn’t working. It wasn’t an issue though; as soon as we voiced our concern, they gave us everything we needed for the room. Valet was so incredibly kind even at 3am (took a family member to the airport). Besides the ammonia smell, we enjoyed our stay and look forward to staying again."

"Great breakfast nice and fresh "

"One elevator worked, the rest were out of order. For a large hotel, this meant lines at the one functional elevator and / or multiple flights of stairs that were not fun with baggage in tow. Breakfast was hot and plentiful. Rooms were spacious but walls are thin and gap at entry door meant you could hear all the hallway traffic. "

"We had to leave this hotel because the room was dirty along with bathroom. The ceiling had mold above the beds"

"The room was clean. Location was perfect. The shuttle works very well and frequently. Breakfast was fine. As an airport hotel with a complimentary breakfast, we as guests, use to have some snack/cupcakes/coffee station for early flight guests. (Before breakfast Hours)"

"I requested for two blankets and they just gave me one."

"Room wasnt clean clean, shower had a lot of stains. There were also dents in the walls"

"Excellent "

"I travel a lot and I have to say this was one of the worst hotel experiences I have had in a long time. The hotel is run down. The AC was not working in the room we got and it was 89 degrees. We requested a different room, and was moved to a room without a river view but we were not reimbursed. The new room's shower head was broken; and the soap dispenser did not work. When I tried to call reception to ask for help, I discovered the phone did not work. There was a private event downstairs and with the acoustics it was very loud in the room till 11pm. I will definately not stay in the hotel again and hope that Expedia will refund the difference between river view room that we lost. It was horrible."