Several issues experienced during my recent stay at your property from July 22–26.
Throughout the duration of our visit, we encountered multiple inconveniences including:
• Lack of running water on several early mornings
• Inconsistent hot water
• Non-functioning elevators
These disruptions significantly impacted our stay and were not reflective of the quality suggested by the online reviews and promotional images, which I now realize only accurately depict the front seating area.
Upon checkout, I reported these issues to the front desk staff. The associate, in my presence, contacted her District Manager Anthony, who authorized a 50% discount due to the inconveniences. I was assured by the staff that this adjustment would be reflected on my final receipt.
I even called to asks for another room. I was told they had a handicap room and I can move there. She would need to check. Later call back and said no other rooms available when. I walked outside to the pool area and it was plenty rooms available. We were on the 6th floor room
However, upon reviewing my statement, I noticed that only one night was discounted, not the 50% reduction that was promised of my total. I called on Saturday at 6:30 PM to inquire further, and was surprised to be told to call back Monday and speak to Alexis identified as the manager, I called and spoke with Alexis and she simply didn’t care.