「Avoid this Fairfield. Our room had significant water damage (bubbling ceilings and soaked door frames). We reported it immediately, but the GM, Valerie, is now telling Marriott Corporate that 'no one ever spoke to her' in an attempt to block our refund.
I have the timestamped emails and photos to prove otherwise. It is a sad state of affairs when a brand like Marriott allows a local GM to gaslight guests regarding structural failures. Currently considering escalating this to the Tennessee...
「Avoid this Fairfield. Our room had significant water damage (bubbling ceilings and soaked door frames). We reported it immediately, but the GM, Valerie, is now telling Marriott Corporate that 'no one ever spoke to her' in an attempt to block our refund.
I have the timestamped emails and photos to prove otherwise. It is a sad state of affairs when a brand like Marriott allows a local GM to gaslight guests regarding structural failures. Currently considering escalating this to the Tennessee...
Jeremy