「Loved the food options. 2 different pools, one with a lot of activities and one more quiet. The staff was outstanding. Big shout out to Gina, our server in the Cafe and Alba our hostess. Drivers Heiner and Nelson made our transportation around the resort personable and enjoyable. We were treated as friends rather than guests. The head concierge Josue was attentive to our every need and the ultimate professional. 」
「This hotel deserves zero stars if that were an option. It was a terrible experience, and here’s why:
1. Outdated Facilities: The roof appears to have been neglected for years, and the overall condition of the facilities is poor.
2. Worn-out Bedding: The bed linens were old and tattered, making for an uncomfortable sleep.
3. Unpleasant Odor: The room smelled damp and musty, reminiscent of an old, poorly ventilated house.
4. No Umbrellas Provided: On a rainy night, the so-called resort had no...
「Desde el momento en que llegamos, la atención fue impecable. El personal siempre estuvo dispuesto a ayudar con una sonrisa, y se notaba el interés genuino por que nuestra estancia fuera perfecta. Las instalaciones estaban limpias, bien cuidadas y con todos los servicios funcionando a la perfección.
El desayuno fue variado y de excelente calidad, y las áreas comunes transmitían un ambiente acogedor y relajante. La ubicación es ideal, cerca de todo pero lo suficientemente tranquila para...
「Unique “treehouse” experience. Amazing forest/mountains view. It was quite of a delight to stay in such of eco-friendly environment. Great food at the Hotel Taru restaurant. Excellent customer service. Kudos to the entire staff but specially to Carlos Guzman for going above and beyond. Thank you. Pura Vida!」
「The staff was very welcoming and helpful. They made us feel like we were right at home.
I would recommend renting a car at the airport so you are able to explore the town, hit the local shops and enjoy the various restaurants. 」
「The location was perfect. The rooms were clean. The air conditioner worked perfectly. The beds were comfortable. The breakfast that was included had great choices. I would definitely come here again. 」
"This hotel deserves zero stars if that were an option. It was a terrible experience, and here’s why:
1. Outdated Facilities: The roof appears to have been neglected for years, and the overall condition of the facilities is poor.
2. Worn-out Bedding: The bed linens were old and tattered, making for an uncomfortable sleep.
3. Unpleasant Odor: The room smelled damp and musty, reminiscent of an old, poorly ventilated house.
4. No Umbrellas Provided: On a rainy night, the so-called resort had no umbrellas available for guests.
5. Inedible Food: The quality of the food was extremely poor.
6. No Water Without Warning: There was a water outage during the night without any prior notice or warning. The room had no phone, so I had to run to the front desk in the pouring rain, only to find no staff present. This resulted in not being able to shower in the hot weather and could not use tolit until the following day.
7. Incorrect Wi-Fi Password: The Wi-Fi password provided at check-in was incorrect. We had to make a second trip to the front desk to be told it was a printing error.
The most unacceptable part was the unannounced water outage. At 11 p.m., I attempted to take a shower, only to find there was no water—neither for bathing nor for the toilet. I went to the front desk, which was completely unmanned. The next day, when I brought up the issue with staff, one person claimed the water was only off for 10 minutes, and another, after consulting the manager, said it was 30 minute"