Find Family Hotels in Rancho Cerro Colorado

"The daily housekeeping service was unsatisfactory. Toiletries, towels, and other essentials were often not refilled. Room service requests for additional items were delayed significantly. The room floor was not cleaned daily, and the bathroom occasionally emitted unpleasant odors, likely due to insufficient regular cleaning."

"Wonderful experience overall!"

"Pool on both areas were great, plenty room. Jose Luis at the pizza oven serves the best freshly made pizza, it outshines the buffet. Servers at the bar are awesome, Raul made sure my cup was never empty. However.. specialty food like the evening bbq left half of the people waiting in line in the scorching heat without a meal. Fortunately i got a plate but felt bad for everyone else. Some nights at the buffet, the food “ran out,” the head server said unfortunately thats all they were serving."

"Great location on the marina!"

"We had a disturbing experience here. On our last day, apparently while we were at dinner but well after the cleaners had been there, a staff member entered our room and changed the password on our room safe. We had already packed for the night and had closed the closet, so we did not notice until we went to retrieve our passports from the safe in the morning. We notified the front desk and they said "you forgot your password, the manager is the only one that can open it and she gets in at 8:00 AM". We did not forget the password. There was a note from staff on the safe that they had changed the password "because it had been left open". We had pre-arranged transportation to the airport leaving at 7:00 AM, so we had to pay another $110 for a ride to the airport after they finally got it open. This is not a trustworthy establishment. As for the rest of my review, the food was mediocre, the drinks were watered down and had a fake chemical taste, the beers on tap had a sour taste, the floor tiles throughout the resort were treacherously wet and slippery, and the rooms were not regularly cleaned. "

"The food was really good and staff is so nice"

"One of my favorite resort, this is our second time, definitely will return. Thank you "

"The hotel is at a great location. All the rooms see the ocean. Spacious rooms. A little windy, so make sure to bring some stuff for that both for day and night. The foods are hit or miss, hence the 4-star rating. If I'm paying this much, I'd expect the food to be top notch in all places not just a few."

"Beautiful clean resort , excellent service everyone very attentive . Excellent food . Will definitely go back ."