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"Overall, we had a great stay at the RIU. The property was beautiful, the staff was friendly, the food was good, clean room, great service from employees and we truly enjoyed our vacation experience. The only disappointment was that for three mornings in a row, our room had no internet, phone, or TV service. This made it impossible to call room service or other hotel services, contact other rooms, or simply relax and watch TV while getting ready in the morning. What was more frustrating was the response from the front desk. Each time we reported the issue, we were simply told that “IT would be notified,” but there was never an apology, sense of urgency, follow up, or offer to help offset the inconvenience. I was not looking for a free night or discount, just better customer service and a genuine effort to address the issue. Again, overall we enjoyed the resort and had a good time, but communication and responsiveness regarding ongoing guest issues could definitely be improved."

"Staff very nice, clean rooms, last time we were there they gave us upgraded rooms but nos this time 😔 anyway rooms are clean."

"En general la atencion fue buena,"

"The buffet was not really good. Don’t have variety Every day have chicken "

"Great staff!! Loved our room and the beautiful beach view. The pools weren't freezing."

"The check in was difficult entrance where you turn in was backed up blocking the street cars honking with no direction from the employee upfront . I had to park in the parking lot next door which they charge me . I then walk to check in and the guy upfront was rude making sure to let me know there is no Valet and the parking lot I parked in has no affiliation it was my fault for parking there . The room and hallway had a strange smell and bed was hard as the floor . Overall I would rate it a 2 not terrible or great but I would not come back . Pictures can and are deceiving . "

"El staff es excelente, lo mejor. Alberca es buena. La comida debe ser cambiada y supervisada. Es lo peor del hotel."

"Wonderful"

"Amazing views of the city. Large and comfortable rooms. Lots of amenities including a great rooftop bar."