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"Website says this hotel has Room Service. The QR code on the room includes a menu for the onsite restaurant. The phone has a Room Service button that rings (somewhere but goes unanswered). I called the front desk thinking the restaurant was busy only to be told that this hotel does NOT have room service. The walls are paper thin. The guy in the room next to me talked on his phone for 6 HOURS - 11p to 5a. Loud enough to continuously wake me up. The room was clean but had obviously been updated on a very low budget. Shower ceiling was a drop ceiling (like you'd see in offices) and the metal grid was completely rusted. But the water pressure was amazing. The breakfast in the restaurant was very tasty and the coffee was good. Servers were very friendly and helpful. If you get a lake view room during decent weather, just a heads up that there's a brewery right there on the water that is basically having an outdoor party until around 11p on a weeknight. I won't stay here again because of the lack of room service and how poorly soundproofed the rooms are - you can hear every room door close and every conversation."

"Very good location and hotel"

"the Library Bar was great. Their staff were top notch."

"Great location convenient to many attractions and great restaurants in the city. Nicely update rooms too!"

"Excellent stay clean and consistent with Tru Hilton properties. Only feedback is the tv in main lobby needs better connection always lagging/pausing poor satellite connection or internet"

"Staff was great but the rooms do need a bit of updating."

"It’s nice because it is in downtown, however when reading that they had parking considering that I was residing at the hotel I expected parking to be free but was charged $40 a day. I would appreciate if they were not stingy, but also honest about that prior to people booking. Staff was very nice though"

"Room was clean, staff were great and great location. Definitely would stay again if we come back to toronto "

"Only had one night but our room was really spacious, clean and stylish. Checkin was easy. We did have some noisy neighbours but it didn’t last past midnight and it’s on me for not calling someone. It’s a casino, people were having fun."