Find Hotel with a Concierge in Niagara Falls, NY

We were so pleasantly surprised when we arrived at the hotel. We travel to Buffalo often, family and our daughter is in college there. We have stayed in many hotels in the area but none were as charming, beautifully designed, clean, and had a staff that was available for anything you needed. The lobby is like being in someones beautifully decorated living room. Our room was lovely with a very comfortable bed and a small living room wtth a pull out sofa. Thanks for the candy when we arrived...

This is a beautiful hotel. Our king suite was so very nice. Having a top rated restaurant right there was amazing and the breakfast next morning was delicious and well stocked. I can't wait to visit again and take some other family members. My husband said he would drive the 3 hours from where we live just to stay at the hotel and dine at Russells. That is saying something because he is not a traveler. The Christmas decorations were so very festive. We were there for a wake and memorial service...

Cute historic hotel in a fantastic location. Our room was spacious and had nice amenities. It could have used more lights and a small table for comfort though. It had a view of the rapids which was lovely. Location was the biggest perk. You could easily walk to Goat Island and all the lookouts on the American Falls side. The restaurant was also convenient; dinner was okay but the breakfast was good. The entire hotel staff was pleasant and very accommodating.

I grew up in the area but had never been to the inn before. The room was nice, simple, very clean. The bed was comfortable for me and my teenaged daughter. The grounds are pretty. There was a pool which looked very nice but we didn't have time to enjoy it. My only (MINOR) dislike was that it would have been nice to have a no service needed magnet or sign to put on the door. While I appreciated the job done on the room each day, I would have liked to have had an option. We had a...

The staff was so friendly and the place was so nice to stay for a family.

this place is prefect.

This hotel was amazing! The staff were so welcoming and extremely helpful. Staying there was an amazing experience that will not be forgotten. The view from the 25th floor was spectacular.

Nice property well. Maintained. Friendly staff

Staff was all very friendly and welcoming. Breakfast was nice. Grateful for the laundry options after staying a few extra days with kids. Great value for the affordability!

The area around the hotel seemed a bit creepy. Plus it was a long secluded walk from the parking garage age to the hotel.

Our two-night stay was for a anniversary get-away during the off season. Everyone was super nice, and check in was easy. The hotel was quiet, and our very clean. I had requested a room with the view and mentioned our anniversary, and they went even further by giving us a room with a balcony, and had flower petals arranged on the bed. It was a great surprise! The bed was comfortable, rooms were cleaned everyday, and parking was easy. Everything we could want is either in walking distance, or...

Clean, comfortable room, great staff, fabulous pool and so close to so many things. We will definitely stay here again.

I like that there was a swimming pool that was clean and sanitized. The reception desk staff were professional and friendly.

Loved our stay. 8-year old used the pool twice. We enjoyed the breakfast. They allowed us to checkout one hour late. No complaints.

I enjoyed the Anchor Bar attached. I enjoyed being able to walk every where we wanted to go. The Niagara Falls park, lol I even walked all the way to Canada and back to the US. It’s the perfect spot for us, we would stay there again.

The hotel was reasonably priced, and very clean. The rooms were nice. There was a friendly, efficient, housekeeper whose name I am not sure of:( but she was wonderful. The staff up front, especially Ahmed, is very, capable and friendly and gave us many sightseeing directions and suggestions. Ahmed is professional and courteous, he and the staff were very hardworking, cheerful, and was a pleasure to talk to. We will definitely visit again!!:)

Really nice hotel. Clean, quiet, and walking distance to Niagara State Park! Also had indoor salt water pool! It was a little cool to my liking, but other guests were there enjoying it very much. Nice warm room housing the pool.

The room was very good. The state park was so close just walking distance. Recommend if you are going to Niagara State Park and plan to stay.