We loved almost everything about this property. It is clear that they pride themselves on cleanliness, which is incredibly important to me! The location is right in the heart of Time Square, however, it was quiet in our room - which had an amazing view! The one and only complaint is that there isn't a coffee option in the room. When we arrived, I called to see if I could have a coffee machine brought to the room and was told they "don't do that." For me, a mom traveling with children who loves her coffee, this made mornings much more challenging. I had to hop out of bed and immediately get dressed to take a elevator downstairs (which takes a while because it's a tall building with three elevators) run across the street to Dunkin Donuts, because the in house coffee shop doesn't open until 7, then make my way back up the elevators. This was about a 20 minute ordeal each morning. Sounds silly, but because this is how I had to start each day, I wouldn't stay at this hotel again.