GOOD SERVICE, CLEANING AND QUITE.
I CAN ENJOY THE STAY
I WILL BE BACK
Tsz Yeung
於 2023 年 9 月住了 6 晚
Robbie Nasser, General Manager 於 2023年9月18日回覆
Thank you for giving us the opportunity to serve you. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future.
10/10 有夠讚
Haotian
團體旅遊
2023年8月15日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
nice service
Haotian
於 2023 年 8 月住了 4 晚
10/10 有夠讚
xiaolei
2023年7月18日
xiaolei
於 2023 年 7 月住了 4 晚
10/10 有夠讚
Chun
2022年6月30日
Chun
於 2022 年 6 月住了 3 晚
8/10 不錯哦
LEE-CHUAN
2022年6月27日
LEE-CHUAN
於 2022 年 6 月住了 3 晚
10/10 有夠讚
Willa
2022年3月25日
Willa
於 2022 年 3 月住了 2 晚
10/10 有夠讚
Ricardo
2024年3月25日
Great stay
Ricardo
於 2024 年 3 月住了 4 晚
10/10 有夠讚
James
親子旅遊
2024年3月25日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Me and my wife love the Omni. It’s always great service there from valet to housekeeping. Plus we love the grand central market is only minutes walking. Definitely 5 stars in every aspect!
James
於 2024 年 3 月住了 1 晚
2/10 很糟糕
Vanessa K.
情侶出遊, 商務旅客
2024年3月24日
不喜歡:整潔度和員工素質
Car got broken into on the same street parking, bathroom was nasty tub had someone’s blood still in it, fridge was leaking water, and old dirty cleaning rags left on bathroom floor. I left early.
Vanessa K.
於 2024 年 3 月住了 2 晚
Robbie Nasser, General Manager 於 2024年3月25日回覆
Thank you for bringing this to our attention. We are truly sorry to hear about your stay with us. It sounds like a very frustrating experience, which does not meet our standards of providing our guests with a home away from home. Please rest assure that our team will look into the issues you encountered, and address them accordingly. Since we are not able to patrol the streets, we suggest that our guests park their vehicles on property with us. Again, this is not the typical service we are known for. We hope to have another opportunity in the future to provide you with a more memorable experience.
10/10 有夠讚
David
2024年3月23日
喜歡:整潔度、員工素質和住宿環境和硬體
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David
於 2024 年 3 月住了 1 晚
10/10 有夠讚
Robert,Mountlake Terrace
團體旅遊
2024年3月22日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location for getting to different areas aound LA. The bar was nice, and the staff was great!
Robert
於 2024 年 3 月住了 2 晚
10/10 有夠讚
Ashley
家庭旅遊, 親子旅遊
2024年3月20日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The entire staff was amazing especially the doormen!! Thank you for helping make me and my daughters Spring Break one for the books!!
Ashley
於 2024 年 3 月住了 3 晚
10/10 有夠讚
fatima
2024年3月19日
喜歡:整潔度、員工素質和住宿環境和硬體
fatima
於 2024 年 3 月住了 2 晚
10/10 有夠讚
Ashleigh
2024年3月18日
Ashleigh
於 2024 年 3 月住了 2 晚
10/10 有夠讚
Shakeyta
商務旅客, 家庭旅遊
2024年3月18日
喜歡:整潔度、員工素質和住宿環境和硬體
Excellent Staff and service
Shakeyta
於 2024 年 3 月住了 3 晚
6/10 一般般
Jorge
2024年3月17日
喜歡:整潔度和員工素質
Jorge
於 2024 年 3 月住了 2 晚
10/10 有夠讚
Lori
團體旅遊
2024年3月17日
The Cafe left a lot to be desired. Very poor service it food was good. At breakfast we had to go get coffee pot and serve ourselves after waiting 15 mins - asked for water 3 x over 45 minutes and left with never getting it.
Lori
於 2024 年 3 月住了 3 晚
10/10 有夠讚
Juan
情侶出遊
2024年3月17日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The best hotel will be staying on Omni hotels where ever I go keep up the good service
Juan
於 2024 年 3 月住了 2 晚
10/10 有夠讚
Gianni
情侶出遊
2024年3月16日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hotel and room were beautiful. I didn’t like however that there was no fan in the restroom, nothing terrible. You have to park your vehicle at the parking garage next door and elevator is connected to the hotel. Paid $45 for each day. Valet is available with hotel for $55 I believe. Restaurant was gorgeous but we were told outside seating has been closed for a few weeks which was a bummer since we had great weather during our stay. Food was delicious and had live pianist singing for entertainment. Food was pricey but I’d say worth it. Shrimp Ceviche was $20 but came with a lot of full shrimp. Highly recommend the banana pudding crème brûlée. Every employee we spoke too was very nice and helpful. I’d definitely stay there again.
Gianni
於 2024 年 3 月住了 2 晚
10/10 有夠讚
Anisha
2024年3月16日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
My girls and I came to LA and the Omni was very welcoming and convenient location! Staff was very attentive and the room was clean! I would stay at the Omni again
Anisha
於 2024 年 3 月住了 2 晚
6/10 一般般
Alexandra
商務旅客
2024年3月16日
喜歡:員工素質和設施服務
不喜歡:整潔度
Close to Grand Central market which is a plus. Saff were friendly.
Bathroom was filthy. Bathtub had not been cleaned as evidenced by hair and dirt in the tub. Water also drained slow from the bathroom so you will take a shower in a puddle of water.
Alexandra
於 2024 年 3 月住了 2 晚
10/10 有夠讚
shedrick
2024年3月15日
喜歡:整潔度、員工素質和住宿環境和硬體
Perfection! Staff was friendly and helpful. Rooms cleaned daily and service was on point!
shedrick
於 2024 年 3 月住了 3 晚
10/10 有夠讚
Jennie
2024年3月15日
喜歡:整潔度、員工素質和住宿環境和硬體
This place is perfect except it’s in downtown LA and everything that comes with downtown LA.
Jennie
於 2024 年 3 月住了 1 晚
8/10 不錯哦
Lauren
情侶出遊
2024年3月15日
喜歡:整潔度、員工素質和設施服務
Great service of staff but definitely an older hotel that needs to be upgraded
Lauren
於 2024 年 3 月住了 2 晚
10/10 有夠讚
Tara
家庭旅遊
2024年3月15日
喜歡:設施服務
Great place!
Tara
於 2024 年 3 月住了 5 晚
10/10 有夠讚
Rodney
家庭旅遊
2024年3月12日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice Hotel. Staff were friendly and helpful.
Rodney
於 2024 年 3 月住了 3 晚
Robbie Nasser, General Manager 於 2024年3月12日回覆
Thank you for your acknowledgment of all the hard work and commitment by our associates! We all look forward to serving you again soon.
10/10 有夠讚
Namrita
情侶出遊
2024年3月11日
喜歡:整潔度、員工素質和住宿環境和硬體
Very clean and hospitable staff. Close to crypto arena and restaurants. Would highly recommend.
Namrita
於 2024 年 3 月住了 4 晚
Robbie Nasser, General Manager 於 2024年3月12日回覆
We are pleased to hear you enjoyed your visit with us, and that we could provide you a home away from home. We hope to welcome you back soon.
10/10 有夠讚
Andrea
情侶出遊, 商務旅客
2024年3月11日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent customers service
Andrea
於 2024 年 3 月住了 2 晚
10/10 有夠讚
Daniel
家庭旅遊
2024年3月11日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
In all of my families travel this would rank in the top 5. This hotel is just incredible from the first step into the hotel to the last. Would highly recommend. It’s totally worth the money.
Daniel
於 2024 年 3 月住了 2 晚
Robbie Nasser, General Manager 於 2024年3月12日回覆
Thank you for an exceptional review! We are thrilled you had such a fabulous stay. We look forward to serving you again soon.
10/10 有夠讚
Gregory
情侶出遊
2024年3月11日
喜歡:住宿環境和硬體
Rooms were nice and the staff were attentive and helpful. Love having a robe! Only recommendation would be to have a better, stronger coffee for the rooms.
Gregory
於 2024 年 3 月住了 2 晚
10/10 有夠讚
Desiree Elaina
家庭旅遊
2024年3月10日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff is so friendly and helpful.
Desiree Elaina
於 2024 年 3 月住了 2 晚
Robbie Nasser, General Manager 於 2024年3月12日回覆
We sincerely appreciate your recognition of the dedication and effort put in by our team members. Your kind words will be shared with them. We look forward to the opportunity to serve you again in the future.
10/10 有夠讚
valeria
2024年3月10日
喜歡:整潔度、員工素質和住宿環境和硬體
valeria
於 2024 年 2 月住了 3 晚
6/10 一般般
Judith Van
2024年3月10日
喜歡:員工素質和設施服務
不喜歡:整潔度
Great location but there were cockroaches in my bathroom. I told the front desk but no one offered for me to change rooms or even called me back
Judith Van
於 2024 年 3 月住了 2 晚
10/10 有夠讚
Delian,los Angeles
情侶出遊, 商務旅客
2024年3月5日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice at the lobby
Delian
於 2024 年 3 月住了 1 晚
10/10 有夠讚
Esteban Guadalupe
家庭旅遊
2024年3月5日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Aside form parking. Place and staff are great.
Esteban Guadalupe
於 2024 年 3 月住了 3 晚
Robbie Nasser, General Manager 於 2024年3月7日回覆
Thank you for staying with us, and for recognizing all the hard work by our team! We look forward to serving you again soon.
10/10 有夠讚
Brianna
情侶出遊
2024年3月4日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I didn’t like the area the city is so complicated but if you know your way it’s a good hotel to stay at. Views are nice
Brianna
於 2024 年 3 月住了 2 晚
10/10 有夠讚
Bianca
家庭旅遊
2024年3月3日
As always excellent service! This was our second time at this hotel
Bianca
於 2024 年 3 月住了 1 晚
Sincerely, Robbie Nasser, General Manager 於 2024年3月4日回覆
We appreciate your loyalty to us! We take pride in our service to our guests, so we are grateful to hear we are doing an excellent job. Thank you again, and we look forward to serving you soon!
10/10 有夠讚
jose
2024年2月29日
喜歡:整潔度、員工素質和住宿環境和硬體
jose
於 2023 年 12 月住了 2 晚
10/10 有夠讚
Mark
2024年2月28日
喜歡:整潔度
Mark
於 2024 年 2 月住了 2 晚
6/10 一般般
Eugene
商務旅客
2024年2月26日
喜歡:員工素質
The hotels used differs in the common areas. I became sick. Also the staff was kind but the property and room is dated and carpets need to be replaced.
Eugene
於 2024 年 2 月住了 3 晚
6/10 一般般
Nicole
2024年2月26日
喜歡:員工素質
We enjoyed staying in Omni hotel.
Nicole
於 2024 年 1 月住了 3 晚
Robbie Nasser, General Manager 於 2024年2月27日回覆
Thank you! We appreciate knowing we could provide you with a memorable stay. We look forward to serving you again soon.
10/10 有夠讚
Tsun-Liang,Plano
家庭旅遊
2024年2月20日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Room is clean and staffs are nice.
Tsun-Liang
於 2024 年 2 月住了 2 晚
10/10 有夠讚
eve
家庭旅遊
2024年2月20日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Oscar the driver is an amazing person! Treated us with care and kindness.
eve
於 2024 年 2 月住了 2 晚
Robbie Nasser, General Manager 於 2024年2月20日回覆
Thank you for your recognition of all the hard work by Oscar! He is a great asset to our hotel, and we are pleased to hear he helped to make your stay a memorable one. We look forward to welcoming you back soon.
8/10 不錯哦
Naushad,Tempe
家庭旅遊
2024年2月19日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
settings - Decoratives
Naushad
於 2024 年 2 月住了 4 晚
6/10 一般般
Deirdre
情侶出遊
2024年2月19日
My husband and I stay at the property for three days. And on the last night! Human waste came up through the plumbing in the bath tub! We were truly disgusted and disappointed! The staff attempted to correct the issue unfortunately I can’t unsee what I saw.
Deirdre
於 2024 年 2 月住了 3 晚
Robbie Nasser, General Manager 於 2024年2月20日回覆
We are truly sorry for the back up in your bathtub. Please rest assured that it is not human waste. Those are separate drain pipes. Our Engineering team has taken a look to ensure that the pipes are cleared. We hope the rest of your stay was a more memorable experience.