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加利福尼亞洛杉磯機場歡朋飯店 的評分

2.5 out of 5
加利福尼亞洛杉磯機場歡朋飯店
10300 S La Cienega Blvd, Inglewood, CA

評論

7.6

不錯哦

10 分,有夠讚;31 則評論中有 15 則" "
8 分,不錯哦;31 則評論中有 4 則" "
6 分,一般般;31 則評論中有 6 則" "
4 分,不太好;31 則評論中有 2 則" "
2 分,很糟糕;31 則評論中有 4 則" "

7.6/10

整潔度

7.8/10

員工素質

6.0/10

設施服務

7.2/10

住宿環境和硬體

7.8/10

環保程度

評論

2/10 很糟糕

Nora

情侶出遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Worse stay starting with someone trying to get into my room at 4:30 am to them calling early on my check out day to say the water would be shut down and it never did. The “General Manager” has 0 customer service skills and not once did he apologize or do anything to make it right. Was by far my worst experience ever at a hotel. Motel 6 probably had better service.
於 2024 年 4 月住了 3 晚
Leslie 於 2024年5月1日回覆
I am deeply sorry to hear about the series of issues you experienced during your stay with us.Please know that we take your feedback seriously and will address these issues internally to ensure they do not happen again in the future.We understand that your experience fell far below expectations and apologize for any inconvenience this may have caused. We would like the opportunity to make it right and regain your trust. Please reach out to our management team directly so we can discuss your stay further and work towards a resolution. Thank you for bringing these issues to our attention.

8/10 不錯哦

Raymond

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Limited parking area Great staff, breakfast, room
於 2024 年 4 月住了 1 晚
Leslie 於 2024年5月1日回覆
Thank you for your feedback! We're glad to hear that you enjoyed our staff, breakfast, and room during your stay. We apologize for any inconvenience caused by our limited parking area and appreciate your understanding. We hope to welcome you back for another great experience soon.

6/10 一般般

Steve

團體旅遊
喜歡:整潔度和住宿環境和硬體
Credit Card Machine broke down as we were registering. Tried 3 different cards and none worked and it took 15-20 minutes to register. Front desk clerk, Tanya was, however, a gem. She took care of us all weekend. Also, when we were trying to leave to make it to the airport for a flight, a staff member had allowed someone to park overnight on the ramp out of the underground garage, completely blocking our exit. Had to call an Uber to pick up my friend or he would have missed his flight. Tanya, again, was tremendous and took the parking charge off of our bill for the inconvenience.
於 2024 年 4 月住了 2 晚
Leslie 於 2024年5月1日回覆
Thank you for taking the time to leave a review. We're glad to hear that Tanya was able to make your stay enjoyable despite the initial inconvenience with the credit card machine and the parking situation. We understand how frustrating those experiences can be and we sincerely apologize for the inconvenience caused. We will use your feedback to improve our processes and ensure a more seamless experience for all of our guests in the future. We hope to have the opportunity to welcome you back again soon. Thank you for choosing our hotel.

6/10 一般般

Laura

情侶出遊
不喜歡:員工素質和住宿環境和硬體
It's less than basic, but this will do if you are looking for something close to LAX. Also, expired yogurt and brown bananas are just a glimpse of how awful their breakfast is.
於 2024 年 3 月住了 1 晚
Leslie 於 2024年5月1日回覆
Thank you for sharing your feedback with us. We apologize for the disappointing experience you had with our breakfast offerings. We take your comments seriously and will address this issue with our team to ensure that our guests receive fresh and quality food options. We hope that you will give us another chance in the future to provide you with a more positive stay. Thank you for choosing to stay with us.

10/10 有夠讚

Antionette

喜歡:整潔度、員工素質和住宿環境和硬體
Love it there I’m have to come back 😍😍😍😍
於 2024 年 3 月住了 1 晚
Leslie 於 2024年5月1日回覆
We are thrilled to hear that you loved your experience with us and that you are planning to come back! We can't wait to welcome you back and provide you with another fantastic stay. Thank you for choosing our hotel and for taking the time to share your feedback. We look forward to having you with us again soon!

2/10 很糟糕

Eric

情侶出遊, 商務旅客
不喜歡:整潔度、設施服務和住宿環境和硬體
Didn't like difficulty/lack of obtaining room service, fire alarm going off in the early morning. Desk attendant Marty was extremely courteous and helpful during our stay. Please commend him.
於 2024 年 3 月住了 2 晚
Leslie 於 2024年3月21日回覆
We sincerely apologize for the inconvenience you experienced during your stay with difficulty obtaining room service and the fire alarm going off in the early morning. We will certainly look into ways to improve in these areas to ensure a better guest experience in the future.We are glad to hear that desk attendant Marty was able to provide you with exceptional service during your stay. We will make sure to commend him for his courteous and helpful demeanor. We appreciate your feedback and hope to welcome you back for a more enjoyable stay. Thank you for your review.

10/10 有夠讚

Kelsea

喜歡:整潔度、員工素質和住宿環境和硬體
Amazing staff super convenient location
於 2024 年 3 月住了 1 晚
Leslie 於 2024年3月21日回覆
Thank you for your kind words about our staff and location! We strive to provide exceptional service and a convenient experience for all our guests. We hope to welcome you back to our hotel again soon.

4/10 不太好

Eric

不喜歡:整潔度、員工素質和住宿環境和硬體
Ants were in the breakfast area and in our room all over the floor.
於 2024 年 3 月住了 2 晚
Leslie 於 2024年3月21日回覆
We sincerely apologize for the inconvenience you experienced during your stay with us. We take cleanliness and pest control very seriously and have already addressed this issue with our housekeeping staff and pest control team to ensure it does not happen again. We appreciate your feedback and hope you will give us another opportunity to provide you with a comfortable and enjoyable stay in the future.

8/10 不錯哦

Yuriko

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Mark

家庭旅遊
喜歡:設施服務
不喜歡:住宿環境和硬體
Construction site, under restoration
於 2024 年 1 月住了 2 晚

10/10 有夠讚

Taneira

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚

6/10 一般般

John

於 2024 年 1 月住了 1 晚

6/10 一般般

Victoria

喜歡:整潔度、員工素質和設施服務
There were no soap in any of the dispensers, the cable was weird, the parking was a bit uneasy the property was under construction but the man working front desk was a sweetheart💁‍♀️
於 2023 年 12 月住了 1 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Leslie 於 2023年12月28日回覆
Thank you very much for choosing to stay with us at our hotel! We sincerely appreciate your recent visit and taking the time to share your feedback with us.

10/10 有夠讚

Wendy

家庭旅遊
喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Leslie 於 2023年12月28日回覆
Thank you very much for choosing to stay with us at our hotel! We sincerely appreciate your recent visit and taking the time to share your feedback with us.

10/10 有夠讚

Anthony

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Best place
Always a good stay when me and my girl stay here
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Brandi

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Love it!
We LOVE this place! We took a chance despite of the bad reviews, and they have to be people who are competing or something , because we’ve always gotten the best service, they’re quick to handle any issue, they’re all super friendly, quiet hotel, the parking isn’t all that great but it depends on the day and time, that’s really the only thing negative I have to ever say about this place!
於 2023 年 10 月住了 6 晚

2/10 很糟糕

Blanca

家庭旅遊
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Deplorable, unsafe, disgusting and sketchy
Hotel was extremely run down, had a terrible odor in common areas and rooms. Carpets were filthy and staff was not very helpful. My room faced the freeway and was very noisy. We slept maybe 2 hours at best. The other family I was with checked out immediately due to the very poor condition of the hotel. I called the front desk to ask if all rooms were in this condition and they said “yea, pretty much”. The only reason I did not check out is because I was without transportation it was late in a shady neighborhood and my daughter was falling asleep. Please beware of this place. The only positive I can give is the shuttle ride to LAX. The driver was timely, courteous and had a very clean vehicle. I should mention that as we were waiting for the shuttle two guest were outside smoking marijuana and another patron was being arrested in the parking lot. You can make this stuff up!!
於 2021 年 6 月住了 1 晚