The Pelham London - Starhotels Collezione

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Luxury
VIP Access
5.0 star property
9.2

Wonderful

Intimate retreat in South Kensington

Sophisticated Italian cuisine awaits at the hotel's restaurant, where presentation enhances every dish. South Kensington tube station provides access to London's cultural treasures. Plush robes and slippers await in individually decorated rooms featuring luxury soaps and Frette Italian sheets.

Popular amenities

  • Pet friendly
  • Free WiFi
  • Gym
The current price is NT$9,632
NT$11,559 total
includes taxes & fees
Dec 13 - Dec 14

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Cosy Double Room

A bedroom with a large bed, a nightstand, a chair, a window with curtains, and a bookshelf.

Cosy Double Room

9.0 out of 10
Wonderful
(10 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

A bedroom with a large bed, a wooden wardrobe, a desk with a chair, and a fireplace.

Deluxe Double Room

8.8 out of 10
Excellent
(12 reviews)
  • 248 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room

A bedroom with a large bed, a nightstand, a chair, and a window with curtains.

Executive Room

9.6 out of 10
Exceptional
(13 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

A hotel room with a large bed, two chairs, a desk with a lamp, a mirror, and a view of the city through the window.

Junior Suite

9.6 out of 10
Exceptional
(5 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for King Suite

A desk with a vintage radio, a vase with flowers, and a chair with a patterned cushion.

King Suite

  • 1098 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Located in London City Centre, a neighborhood in London, The Pelham London - Starhotels Collezione is in a shopping district and near the airport. The area's natural beauty can be seen at Hyde Park, while Victoria and Albert Museum and Science Museum are cultural highlights. Looking to enjoy an event or a game while in town? See what's going on at Royal Albert Hall. Guests love the hotel's convenience to public transportation: South Kensington Underground Station is just steps away and Gloucester Road Underground Station is 9 minutes by foot. Visit our London travel guide
Map
15 Cromwell Place, South Kensington, London, England, SW7 2LA

What's nearby

  • A grand hall with high vaulted ceilings, arched windows, and a central staircase.
    Natural History Museum
    3 min walk - 0.3 km
  • A historic building with large windows and a dome.
    Victoria and Albert Museum
    4 min walk - 0.4 km
  • A historic building with red brick architecture, a statue, and a clear blue sky.
    Imperial College London
    6 min walk - 0.5 km
  • A spherical metallic structure suspended by cables in a dark room.
    Science Museum
    6 min walk - 0.5 km
  • A river with boats, a gazebo, and autumn trees.
    Hyde Park
    12 min walk - 1.0 km

Getting around

  • South Kensington Underground Station
    1 min walk
  • West Brompton Station
    3 min drive
  • Heathrow Airport (LHR)
    35 min drive

Restaurants

  • Petit Pret
    2 min walk
  • Pret a Manger
    1 min walk
  • GAIL's Bakery
    1 min walk
  • Billionaire Lounge
    2 min walk
  • Tombo
    2 min walk

About this property

The Pelham London - Starhotels Collezione

  • Luxury boutique hotel near Natural History Museum
  • Located close to Victoria and Albert Museum and Science Museum, The Pelham London - Starhotels Collezione provides a coffee shop/cafe, a library, and dry cleaning/laundry services. The on-site Italian cuisine restaurant, La Trattoria, offers breakfast, lunch, dinner, and kids' meals. In addition to a fireplace in the lobby and 2 bars, guests can connect to free in-room WiFi.
  • You'll also find perks like:
    • Full breakfast (surcharge), express check-out, and express check-in
    • Babysitting (surcharge), concierge services, and multilingual staff
    • Meeting rooms, a front-desk safe, and a 24-hour front desk
    • Guest reviews say great things about the helpful staff and proximity to public transit
  • Room features
  • All 52 individually furnished rooms boast comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and air conditioning.
  • More conveniences in all rooms include:
    • Hypo-allergenic bedding and Frette Italian sheets
    • Bathrooms with designer toiletries and bidets
    • 36-inch flat-screen TVs with cable channels
    • Childcare services, daily housekeeping, and desks

Awards and affiliations

  • The property is a member of Preferred Hotels & Resorts.

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Frequently asked questions

Is The Pelham London - Starhotels Collezione pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of GBP 40 per accommodation, per day. Service animals are exempt from fees.

How much does it cost to stay at The Pelham London - Starhotels Collezione?

As of 2026/11/13, prices found for a 1-night stay for 2 adults at The Pelham London - Starhotels Collezione on 2026/12/13 start from NT$9,632, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

This property doesn't offer parking.

What time is check-in at The Pelham London - Starhotels Collezione?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at The Pelham London - Starhotels Collezione?

Check-out is at 11 AM.

Where is The Pelham London - Starhotels Collezione located?

This family-friendly London hotel is located near the airport, within a 5-minute walk of Natural History Museum, Victoria and Albert Museum, and Science Museum. Imperial College London and Hyde Park are also within 15 minutes. South Kensington Underground Station is only a 2-minute walk and Gloucester Road Underground Station is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Pelham London - Starhotels Collezione Reviews

9.2

Wonderful

9.4

Cleanliness

9.4

Location

9.4

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 654 out of 1001 reviews
Rating 8 - Good. 252 out of 1001 reviews
Rating 6 - Okay. 59 out of 1001 reviews
Rating 4 - Poor. 27 out of 1001 reviews
Rating 2 - Terrible. 9 out of 1001 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and lovely staff. I’ve stayed here many times in the past.
Stayed 4 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Very helpful staff and beautiful hotel in a great location.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in excellent location. Recommended
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel right in the heart of South Kensington. Staff were very friendly and helpful.
Stayed 5 nights in Sep 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities
We recently stayed at this hotel and unfortunately it did not meet expectations. The property looks far better on the website than it does in person. We booked an "executive room." The website suggests a modern, well‑maintained space, with nice views and larger bathrooms. The room we were given needed updating, the bathroom was very uncomfortable with minimal counter space and no double sinks as depicted on the photographs. The nice views from the web site turned out to be an old decrepit escape hatch (see picture). Overall, this stay fell significantly short of what we expected based on the website.
Stayed 4 nights in Sep 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Amenities
Threadbare drapes, stained carpets, scratches and dents on the wall, chipped soap holder, tea cup that was chipped and dripped tea through it, two pushed together beds instead of a single king bed, peeling paint, and no outlets where there should be (I.e. none by tea kettle, none by bedside tables). For a 5-star hotel at this price is embarrassing.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place great location
Stayed 6 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff and great location
Stayed 5 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was top notch. They were very friendly and offered to help with anything.
Stayed 3 nights in Sep 2026
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Great location, staff, rooms, but - the carpet was filthy, air vents dusty and dirty glasses left after room cleaning.
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Fun
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in south kensington. Staff are very friendly. Wonderful bed. Luxury sheets
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fridge didn’t work but that was no big deal. The AC was fantastic. Staff were all super friendly and helpful. We did check out at like 5am and couldn’t find any staff. It is a great location close to buses and the underground.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience that continued on for an extra two nights. I would add it to my London "must do" list for characteristic hotels. Try it, love it.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, and enjoyed my stay everything was excellent, I will return
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was fabulous, the concierge couldn’t have been more helpful & breakfast was excellent, as was our dinner in Hispania. All of the staff were excellent but the staff in Hispania were exceptional.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this charming hotel , it’s quintessentially English interiors and it’s perfect location for shopping , museums, restaurants and gardens. The only issue we faced was the lack of response after 9 pm at the front desk and having to repeatedly ask for our complimentary water in the rooms. It was still worth it and I would go back there on every trip to London. A shout out to the front desk attendant Ashviti , hope I’m spelling her name right. She was helpful, attentive and with an overall lovely demeanor. Preeti Bhutani.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gabriel the concierge was the best. Kind, helpful and anticipated our every need. He made our stay extra nice. Rooms were clean and comfortable
Stayed 5 nights in Jul 2026
Verified review

4/10 Poor

Disliked: Amenities, property conditions & facilities
Room was depressing not a 5 star
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel molto confortevole, ottima location, personale senpre disponibile qualità alta. Solo un problema con l’aria condizionata ma nulla di trascendentale e comunque personale attento nel chiedere scusa per il disagio.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, comfortable stay. Staff was fantastic.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed with my two children. The hotel is lovely and the staff are very friendly. Would definitely stay again.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room with fluffy towels and a great bathroom. Breakfast was excellent with tea brought in a teapot very rare to find! Quiet and relaxing hotel, very rarely would I return to a London hotel but I’m heading there next time. Staff were 1st class.
Stayed 1 night in Jun 2026