Overall, everything was great, but there was one unfortunate incident that did concern me. Even though the hotel staff looked into it, I don’t think it was handled very well. I received an Uber food delivery to my room for an order I never placed. Turns out, another guest at the hotel ordered food from outside and accidentally listed my room as the delivery address.
What surprised me most was walking into my room after being out all day and noticing a strong food smell. I found a plastic bag of food sitting on the bench near the bed. It seems the concierge took the delivery and left it in my room while I wasn’t there.
It felt strange for a few reasons:
- Allowing Uber deliveries without ensuring the guest who ordered it actually receives the food.
- The concierge placing the food on the bedside instead of on a table or somewhere more appropriate.
- When I brought this up with the front desk and security, they simply apologized but didn’t offer any compensation or follow-up. They acknowledged it was odd but decided to leave it at that, which was a bit disappointing given my three-night stay.
For a 5-star hotel, I expected a bit more attention to customer service, especially in handling such situations.