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The Chapter Hotels - Lancaster Gate

4.0 star property
Guests can relax in style after exploring Kensington Gardens, with multilingual staff ready to help plan their next London adventure

Choose dates to view prices

Located near Hyde Park, Signature Townhouse Hyde Park provides a sophisticated retreat with an on-site restaurant. Travelers stay connected with in-room WiFi while the helpful staff offers concierge services and assistance with tour bookings and tickets.

Reviews

7.6 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Room service
  • Housekeeping
The current price is NT$2,818
NT$3,382 total
includes taxes & fees
Jan 13 - Jan 14

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Double Room

Deluxe Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Renovated in 2014
Hair dryer
Private bathroom
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room

Executive Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Executive Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Renovated in 2014
Hair dryer
Private bathroom
  • 237 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite, Ensuite

Executive Suite, Ensuite | In-room safe, soundproofing, iron/ironing board, free WiFi

Executive Suite, Ensuite

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Hair dryer
  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Twin Room, Ensuite

Deluxe Twin Room, Ensuite | In-room safe, soundproofing, iron/ironing board, free WiFi

Deluxe Twin Room, Ensuite

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hair dryer
Bathrobes
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Superior Double Room

7.2 out of 10
Good
(19 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Renovated in 2014
Hair dryer
Private bathroom
  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

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The price is NT$1,995
NT$2,394 total
includes taxes & fees
Jan 9 - Jan 10
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About the neighborhood

Map
36 Lancaster Gate, Bayswater, London, England, W2 3NP

What's nearby

  • Kensington Gardens - 2 min walk - 0.2 km
  • Hyde Park - 6 min walk - 0.5 km
  • Queensway - 7 min walk - 0.7 km
  • Kensington Palace - 13 min walk - 1.1 km
  • Kensington High Street - 16 min walk - 1.4 km

Getting around

  • Lancaster Gate Underground Station - 6 min walk
  • London Paddington Station - 10 min walk
  • Heathrow Airport (LHR) - 41 min drive

Restaurants

  • ‪Halepi - ‬4 min walk
  • ‪Tajrish Restaurant - ‬6 min walk
  • ‪The Swan - ‬5 min walk
  • ‪Les Filles - ‬4 min walk
  • ‪The Central Pantry - ‬5 min walk

About this property

The Chapter Hotels - Lancaster Gate

Upscale hotel near Hyde Park
Close to Kensington Gardens and Kensington Palace, The Chapter Hotels - Lancaster Gate provides amenities like a restaurant. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), a front-desk safe, and a porter/bellhop
  • A 24-hour front desk, concierge services, and luggage storage
  • Tour/ticket assistance, an elevator, and smoke-free premises
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at The Chapter Hotels - Lancaster Gate offer thoughtful touches such as air conditioning and bathrobes, as well as amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • LCD TVs with cable channels

Similar properties

Exterior
Best Western Mornington Hotel London Hyde Park
  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available
7.8 out of 10, Good, 1,002 reviews
The price is NT$3,170
NT$3,804 total
includes taxes & fees
Jan 11 - Jan 12
Best Western Mornington Hotel London Hyde Park

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 14.95 for adults and GBP 10 for children
  • A restaurant

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • 1 building
  • 6 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in, while all guests must show an official form of photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 14.95 for adults and GBP 10 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Guards Hotel
Guards Hotel London
Hotel Guards
Hotel Guards London
Hotel London Guards
London Guards
London Guards Hotel
Guard Hotel London
Arbor Hyde Park Hotel
Arbor Hyde Park London
Arbor Hyde Park
Arbor Hyde Park Hotel London, England
Signature Townhouse Hyde Park Hotel London
Signature Townhouse Hyde Park Hotel
Signature Townhouse Hyde Park London
Hotel Signature Townhouse Hyde Park London
London Signature Townhouse Hyde Park Hotel
Hotel Signature Townhouse Hyde Park
Arbor Hyde Park
London Guards Hotel
Signature Hyde Park London
Signature Hyde Park London
Signature Townhouse Hyde Park Hotel
Signature Townhouse Hyde Park London
Signature Townhouse Hyde Park Hotel London

Frequently asked questions

Is The Chapter Hotels - Lancaster Gate pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The Chapter Hotels - Lancaster Gate?

As of 2026/1/6, prices found for a 1-night stay for 2 adults at The Chapter Hotels - Lancaster Gate on 2026/1/13 start from NT$2,818, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

This property doesn't offer parking.

What time is check-in at The Chapter Hotels - Lancaster Gate?

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM. Late check-in is available during limited hours.

What time is check-out at The Chapter Hotels - Lancaster Gate?

Check-out is at noon.

Where is The Chapter Hotels - Lancaster Gate located?

Located in London City Centre, this hotel is within a 10-minute walk of Kensington Gardens and Hyde Park. Kensington High Street and Marble Arch are also within 1 mi (2 km). Lancaster Gate Underground Station is 6 minutes by foot and Queensway Underground Station is 8 minutes.

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Reviews

The Chapter Hotels - Lancaster Gate Reviews

7.6

Good

8.0

Cleanliness

8.6

Location

8.0

Staff & service

7.2

Eco-friendliness

7.0

Property conditions & facilities
Rating 10 - Excellent. 227 out of 844 reviews
Rating 8 - Good. 339 out of 844 reviews
Rating 6 - Okay. 179 out of 844 reviews
Rating 4 - Poor. 56 out of 844 reviews
Rating 2 - Terrible. 43 out of 844 reviews

Reviews

10/10 Excellent

Charisse

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel great location
Stayed 1 night in Dec 2025

6/10 Okay

Samantha

Liked: Staff & service
Nice quiet area
Stayed 1 night in Dec 2025

10/10 Excellent

Younis

Liked: Cleanliness, amenities, property conditions & facilities
The Room was fabulous and staff are kind and very helpful special thanks to Ali
Stayed 1 night in Dec 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, good size room
Stayed 1 night in Oct 2025

10/10 Excellent

gemma

Liked: Cleanliness, amenities, property conditions & facilities
Helpful reception on check in. Room small but perfect for what was required. Clean and warm with hot drinks available.
Stayed 1 night in Dec 2025

6/10 Okay

Colin

decent value , comfy pillows and bed - en-suite was small and no bottled provided in the room . Good location and quiet at night .
Stayed 1 night in Dec 2025

10/10 Excellent

Sarah

Liked: Cleanliness, property conditions & facilities
Clean room, nice shower, good value for money, easy to find. will stay again thanks
Stayed 1 night in Nov 2025

4/10 Poor

SERGIO

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
no hot water during the whole stay. we didnt find out until we checked in. We would like to be considered for a partial refund.
Stayed 3 nights in Dec 2025

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water for a shower the evening before or the morning. Was told it had been broken since Thursday (4 days ago). And had bugs in the sheets. Not impressed
Stayed 1 night in Dec 2025

8/10 Good

Chandima

Liked: Cleanliness, property conditions & facilities
Shower was blocked all the time . Problem with tv .
Stayed 2 nights in Dec 2025

8/10 Good

James

Liked: Cleanliness, staff & service
Great location, friendly staff and comfortable rooms. Some of the room fittings and decor were a bit tired but otherwise we had a lovely stay.
Stayed 2 nights in Aug 2025

6/10 Okay

Julie-Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an internal room booked at the last minute. A bit small and shower was scalding hot but every thing else was good.
Stayed 1 night in Oct 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in a lovely quiet area, close to Kensington Gardens. Nice staff, pleasant room
Stayed 2 nights in Jul 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend Away

Great location! Easy walking distance to Hyde Park. Lovely Decor & neighborhood surrounding. Smooth check in & staff all very nice and friendly.
Stayed 1 night in Aug 2025

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was quiet. close o hopping and buses. breakfast
Stayed 4 nights in Sep 2025

8/10 Good

Krishna

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Anyone with a back problem, the mattress will get to you. Sinks in. Esp if you sleep on it over a couple of days. Staff very friendly and helpful. Found it clean for the price.
Stayed 7 nights in Sep 2025

8/10 Good

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds nice space in executive room - very affordable for the area. Only complaint is that television did not work.
Stayed 1 night in Aug 2025

4/10 Poor

Mikael Klint

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Expected more

No clean and very damage room bad smell. OK toilet and shower
Stayed 1 night in Sep 2025

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and welcoming staff, nice spatious room, clean, very good location! I will definitely come back
Stayed 2 nights in May 2025

4/10 Poor

Riley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mattresses were both completely done for, sunk into it like a water bed and back aches today. Sheets so thin that you could see past blood stains in the duvet thru the cover. Pillows felt like from ikea on the discount rack My entire purpose here was to get some sleep and i was up all night. I guess this is the price i pay for being cheap on a hotel but same time how difficult is it to have proper mattress and linens?
Stayed 1 night in Oct 2025

10/10 Excellent

Emmanuel Olatokunbo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Jun 2025

10/10 Excellent

Jon

Liked: Staff & service, property conditions & facilities
Great
Stayed 1 night in May 2025

4/10 Poor

Noamane

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were the very poor quality , old fourniture and carpet no champoo , The service was very poor, too much spent for such bad place
Stayed 8 nights in Aug 2025

8/10 Good

Rob

Liked: Cleanliness, amenities, property conditions & facilities
Apart from the delay in getting in my room due to air conditioning faults it was an ok stay very close to where I was visiting a few minor problems but nothing major to be fair was expecting a bit more because of its location and price but overall not to bad
Stayed 1 night in Jul 2025

8/10 Good

Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet hotel
Stayed 1 night in Oct 2024