I stay this hotel for 6 days & 5 nights, During my last day in the morning, I had customer meeting out of London, after meeting, my train back to London was delay, I called Hotel and mention that I am still in train and ask for late check-out for 30 mins, the manager said "No Problem", After all, I check-out from Hotel, my bill has charge me GBP20 on top, I tried to negotiate with the manager and ask for waived the charge but she still keep charge me. I feel upset about the management style, this is my 3rd time stay this hotel, now I am hesitate will stay this hotel anymore on my next trip in London.
My pass experiences and understands late check-out mean free of charge within for a short period of time.