The bed sheet and blankets were not changed everyday. The response from staff for room service, e.g. an additional chair, is quick. Yet the most inconvenient thing to stay is the stability of WiFi service. The service was so unstable that I cannot download anything with my iPhone 15 Pro even though I could see that the WiFi signal was half way.
YM
於 2023 年 10 月住了 6 晚
8/10 不錯哦
Siu Yan
2023 年 8 月 31 日
喜歡:員工素質
Good
Siu Yan
於 2023 年 6 月住了 6 晚
6/10 一般般
Mei Chum May
商務旅客
2023 年 4 月 25 日
Mei Chum May
於 2023 年 4 月住了 5 晚
6/10 一般般
So Chai
家庭旅遊
2023 年 4 月 5 日
各方面都一般。洗手間比較狹窄。
So Chai
於 2023 年 3 月住了 3 晚
8/10 不錯哦
真實旅客
家庭旅遊
2023 年 1 月 7 日
喜歡:員工素質和住宿環境和硬體
真實旅客
於 2022 年 12 月住了 2 晚
4/10 不太好
Christopher
2025 年 8 月 8 日
I’ve stayed at this hotel a number of times and usually it has been fine, reasonable value for money. This time I was given room 120 which is awful. The shower drain is blocked so the bathroom floor flooded. The TV does not work. There is no temperature control, so the room is uncomfortably hot currently. A fan has been provided in an effort to offset the heat. The room is smelly and the mattress is very uncomfortable. Overall not a good experience.
Christopher
於 2025 年 8 月住了 1 晚
10/10 有夠讚
Elizabeth
家庭旅遊
2025 年 8 月 8 日
喜歡:整潔度、員工素質和住宿環境和硬體
None
Elizabeth
於 2025 年 8 月住了 1 晚
6/10 一般般
James
2025 年 8 月 7 日
不喜歡:整潔度、員工素質和住宿環境和硬體
The hotel is being remodeled. We were assigned to a older room which was in serious need of remodeling. It was very small. e.g. the bathroom door would not fully open because there was only 2 ft between the bath tub and the door. Also had plumbing problems and no air conditioning. We eventually occupied a new room and it was acceptable. With the exception of one person the staff was not friendly and did not seem to be comfortable in their jobs. We had to store a lot of luggage several times on a lower floor. The staff never offered to help with that. This was unlike any hotel or other staff we dealt with in Eng, Scotland, N Ireland, or Ireland
James
於 2025 年 7 月住了 4 晚
8/10 不錯哦
Sharon L
家庭旅遊
2025 年 8 月 7 日
喜歡:員工素質和住宿環境和硬體
It was okay.
Sharon L
於 2025 年 8 月住了 4 晚
8/10 不錯哦
Claus
家庭旅遊
2025 年 8 月 6 日
喜歡:整潔度、員工素質和住宿環境和硬體
The ventilation system was not working correct so the room was very hot - especially when there is no Window.
Claus
於 2025 年 8 月住了 4 晚
4/10 不太好
Filip
家庭旅遊
2025 年 8 月 6 日
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
Amazing staff.
Filip
於 2025 年 7 月住了 6 晚
8/10 不錯哦
Mark,Bend
2025 年 8 月 5 日
喜歡:整潔度、員工素質和住宿環境和硬體
Nice hotel and rooms that have recently been renovated. Fantastic location for attractions and tube station and lots of restaurants and coffee shops within walking distance
Mark
於 2025 年 7 月住了 2 晚
8/10 不錯哦
Anna
情侶出遊
2025 年 8 月 4 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff were lovely and very accomodating. Hotel lobby looks very luxurious. We booked a windowless room which meant rooms were in the basement levels. Our room smelt quite musty especially when AC was running, cleanliness/condition of room carpet/shower was average but we were only staying for one night so it wasn’t a big deal. Location of hotel was great and safe, just a short walk from Hyde Park. Would stay here again but probably opt to pay more to stay in their other rooms rather than a “windowless” room
Anna
於 2025 年 7 月住了 1 晚
10/10 有夠讚
FANAUA
2025 年 7 月 29 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff were friendly, check in process was quick and easy. Close to all the places we wanted to go and sightsee, so many nice places to eat, have coffee in Queensway.
FANAUA
於 2025 年 7 月住了 2 晚
8/10 不錯哦
Espen
家庭旅遊
2025 年 7 月 27 日
喜歡:整潔度、員工素質和設施服務
The service was good , but the rom was very small.
Espen
於 2025 年 7 月住了 4 晚
8/10 不錯哦
Thomas
親子旅遊
2025 年 7 月 26 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property was excellent. The rooms were clean and modernly decorated. They are not huge but that is to be expected in London.
I enjoyed that there was properly work A/C, especially since there was a bit of a heat wave.
With the unfortunate fact that there outside was scaffold and covered due to restoration & maintenance the inside was lovely and did not impact my stay.
Thomas
於 2025 年 7 月住了 5 晚
8/10 不錯哦
Jessica
家庭旅遊
2025 年 7 月 26 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was under renovation so was loud with drilling sounds during the week after 10am. Also there was no air conditioning in my room and it was very hot during the heatwave and I couldn’t open my window more than 10cm as I was on the ground floor. However staff were kind and friendly and the breakfast was great - the location is fantastic and near many eating options.
Jessica
於 2025 年 7 月住了 3 晚
10/10 有夠讚
shailesh
2025 年 7 月 24 日
Excellent
shailesh
於 2025 年 7 月住了 3 晚
8/10 不錯哦
Russell
團體旅遊
2025 年 7 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Overall the property is great! The included breakfast was delicious and the staff was very nice. The lobby and hallways are air conditioned so when you come inside from a long walk around Kensington Gardens it's a nice relief....however the rooms are not air conditioned. So when you get upstairs it is a warm/humid/hot room waiting. If they could get air in the rooms like they have in the hallways this would be a perfect hotel!
Russell
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Christine
2025 年 7 月 20 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Loved the convenience and will be wonderful when the hotel is fully renovated.
Staff were wonderful & had a high standard
Christine
於 2025 年 7 月住了 4 晚
8/10 不錯哦
Sherri
家庭旅遊
2025 年 7 月 19 日
喜歡:整潔度、設施服務和住宿環境和硬體
The renovated room was very nice and especially since it had air conditioning. Unfortunately the way to contact the front desk/housekeeping is not efficient. The mornings were also quite loud with the construction!