The bed sheet and blankets were not changed everyday. The response from staff for room service, e.g. an additional chair, is quick. Yet the most inconvenient thing to stay is the stability of WiFi service. The service was so unstable that I cannot download anything with my iPhone 15 Pro even though I could see that the WiFi signal was half way.
YM
於 2023 年 10 月住了 6 晚
8/10 不錯哦
Siu Yan
2023 年 8 月 31 日
喜歡:員工素質
Good
Siu Yan
於 2023 年 6 月住了 6 晚
6/10 一般般
Mei Chum May
商務旅客
2023 年 4 月 25 日
Mei Chum May
於 2023 年 4 月住了 5 晚
6/10 一般般
So Chai
家庭旅遊
2023 年 4 月 5 日
各方面都一般。洗手間比較狹窄。
So Chai
於 2023 年 3 月住了 3 晚
8/10 不錯哦
真實旅客
家庭旅遊
2023 年 1 月 7 日
喜歡:員工素質和住宿環境和硬體
真實旅客
於 2022 年 12 月住了 2 晚
10/10 有夠讚
FANAUA
2025 年 7 月 29 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff were friendly, check in process was quick and easy. Close to all the places we wanted to go and sightsee, so many nice places to eat, have coffee in Queensway.
FANAUA
於 2025 年 7 月住了 2 晚
8/10 不錯哦
Espen
家庭旅遊
2025 年 7 月 27 日
喜歡:整潔度、員工素質和設施服務
The service was good , but the rom was very small.
Espen
於 2025 年 7 月住了 4 晚
8/10 不錯哦
Thomas
親子旅遊
2025 年 7 月 26 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property was excellent. The rooms were clean and modernly decorated. They are not huge but that is to be expected in London.
I enjoyed that there was properly work A/C, especially since there was a bit of a heat wave.
With the unfortunate fact that there outside was scaffold and covered due to restoration & maintenance the inside was lovely and did not impact my stay.
Thomas
於 2025 年 7 月住了 5 晚
8/10 不錯哦
Jessica
家庭旅遊
2025 年 7 月 26 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was under renovation so was loud with drilling sounds during the week after 10am. Also there was no air conditioning in my room and it was very hot during the heatwave and I couldn’t open my window more than 10cm as I was on the ground floor. However staff were kind and friendly and the breakfast was great - the location is fantastic and near many eating options.
Jessica
於 2025 年 7 月住了 3 晚
10/10 有夠讚
shailesh
2025 年 7 月 24 日
Excellent
shailesh
於 2025 年 7 月住了 3 晚
8/10 不錯哦
Russell
團體旅遊
2025 年 7 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Overall the property is great! The included breakfast was delicious and the staff was very nice. The lobby and hallways are air conditioned so when you come inside from a long walk around Kensington Gardens it's a nice relief....however the rooms are not air conditioned. So when you get upstairs it is a warm/humid/hot room waiting. If they could get air in the rooms like they have in the hallways this would be a perfect hotel!
Russell
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Christine
2025 年 7 月 20 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Loved the convenience and will be wonderful when the hotel is fully renovated.
Staff were wonderful & had a high standard
Christine
於 2025 年 7 月住了 4 晚
8/10 不錯哦
Sherri
家庭旅遊
2025 年 7 月 19 日
喜歡:整潔度、設施服務和住宿環境和硬體
The renovated room was very nice and especially since it had air conditioning. Unfortunately the way to contact the front desk/housekeeping is not efficient. The mornings were also quite loud with the construction!
Sherri
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Nathan
2025 年 7 月 18 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Love it! I would for sure stay again on my next trip to London! Quick and friendly check in, good staff! And secure! Cheers
Nathan
於 2025 年 7 月住了 4 晚
8/10 不錯哦
s.stephanie
家庭旅遊
2025 年 7 月 16 日
喜歡:整潔度、設施服務和住宿環境和硬體
Staff was very helpful
s.stephanie
於 2025 年 7 月住了 5 晚
6/10 一般般
Glenn
2025 年 7 月 14 日
喜歡:住宿環境和硬體
Check-in process slow and big queue. Property clean and good location near 2 underground stations. Room too hot in warm conditions, small desktop fan only means of cooling, not sufficient. Only vacant plug socket too far away from bed.
Glenn
於 2025 年 7 月住了 1 晚
6/10 一般般
Ronald
情侶出遊
2025 年 7 月 14 日
喜歡:整潔度和設施服務
The property is under renovation. Only one lift working in a large hotel. Information regarding this would have been helpful at time of booking.
Staff at the hotel were excellent.
Ronald
於 2025 年 7 月住了 3 晚
8/10 不錯哦
Yudeca
家庭旅遊
2025 年 7 月 14 日
喜歡:整潔度和住宿環境和硬體
It was a nice property and located a few mins walk to the train stations, coffee shops, and restaurants.
Yudeca
於 2025 年 7 月住了 6 晚
2/10 很糟糕
Colin Sellar,Melbourne
家庭旅遊
2025 年 7 月 11 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The only thing I can honestly say about this property is that it’s incredibly disappointing. It is currently undergoing major renovations, but that’s no excuse for the poor experience provided. The property does not live up to expectations, especially considering the premium prices they charge.
What’s advertised on Expedia looks nothing like the reality. The standard is far below what was promised outdated, noisy, and lacking in basic comfort. Even once the refurbishments are complete, I won’t be returning. There are far better options out there for the same price or less.
Colin Sellar
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Michelle
家庭旅遊
2025 年 7 月 11 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff at this hotel was so friendly and helpful. They let us check in early and check out late to meet our flight needs. The hotel is undergoing renovations and will be amazing when they finish. Despite the current construction, the staff made the stay worth it. I also love this location in London. Nearby tube access makes any siteseeing close, but this neighborhood is quiet and chill.
Michelle
於 2025 年 6 月住了 2 晚
8/10 不錯哦
Kariann
家庭旅遊
2025 年 7 月 10 日
喜歡:設施服務
Bra beliggenhet, hyggelig personale og helt greie rom. Et svært godt hotell i forhold til prisen.