Ace Hotel London hotels

"Avoid ...photos are fake, besides the location it is a really a bad hotel, the rooms are terrible it looks more like a prison cell that an hotel room, no windows which is terrible in itself as you need to leave to light on, else it feels like a black hole,...but also no TV, no bed table, no bed light, no chair, no shelves,.. nothing just two old beds, nothing else...ZERO FURNITURE to put your suitase, your book, no ensuite shower just a cheap ikea style show curtain...it is a tourist trap a SCAM...they know nobody will return to such a bad place so they don't care. Really depressing place even just to spend 2-3 nights...just avoid."

"Clean and quiet room. Easy to get to down town London via the Heathrow Express"

"Would def stay here again. Each walking distance to the Westminster Tube station. Lovely hotel, modern, clean and friendly and helpful staff. Breakfast was really good, loads to choose from. Room was clean and spacious. "

"I loved this hotel and will absolutely stay here again. The proximity to dining, city icons and transportation is a real plus."

"Overpriced hostels, it's alright overall, but their customers service is horrible, I ask them multiple time over multiple day for clean towels and I only got them on day 3, they do not clear our room regularly either, I upgraded to have coffee in my room and they keep forgetting to give us coffee and would mix decaf with regular cafe even after requesting no decaf, its full of young students everywhere and the room are ridiculously small ( even after I upgraded my room to more space which costed me quite a bit ) the room was the smallest room I ever been in. It felt as if it was a hostel not a hotel at all. Won't be going back."

"Wonderful hotel supported by a great team and a cracking location"

"I have stayed many times at this hotel as it's convenient to where I occasionally work. One of the reasons I always went back was because it's staff were so helpful. Unfortunately they have now installed a tablet check-in system and reduced the no. of check-in staff. In my opinion this has had a detrimental effect on the check-in experience - especially problematic if you were checking in at the same time as a large group. There are other hotels offering a more personalised service where you're able to speak with real people. I will certainly be seeking these out in future."

"Very good staff attention and also good cleaning of the room. Excellent location"

"Wonderful place to stay that feels like home because of the staff."