staff is helpful, can speak fluent english & able to provide dedicate help e.g. yamato luggage delivery (last time i was in kumamoto and staff cant provide any help at the end, we need to go to lawson for the delivery).
the room with fujisan view is awesome, as well as the public onsen.
one note to whom booked the breakfast - as you can imagine the location is not that convenient, many ppl tend to have hotel breakfast and the crowd starts from 730am. you have to come earlier and get the tickets first, especially if you realised there is big tour staying the same night as you. we queued for more than a hour in one morning and our itinerary has to be slightly postponed (considered the sunset is that early in winter).
Check-in was quick, clean and good size room, but toilet a bit small.
Breakfast was quite busy, there was a queue ticket machine where you can get your wait number and check your waiting status, this was very good since you can wait in your room.
Free on-site parking which became full late into the evening, but staff always helpful in arranging extra parking space.
Overall nice stay.