室內游泳池和2 座室外游泳池
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蒲莱泉度假村的評分

4 out of 5
蒲莱泉度假村
20 km Jalan Pontian Lama, Johor Bahru, Johor

評論

7.6

不錯哦

10 分，有夠讚；519 則評論中有 127 則" "
8 分，不錯哦；519 則評論中有 225 則" "
6 分，一般般；519 則評論中有 114 則" "
4 分，不太好；519 則評論中有 34 則" "
2 分，很糟糕；519 則評論中有 19 則" "

7.6/10

整潔度

7.6/10

員工素質

7.4/10

設施服務

7.2/10

住宿環境和硬體

7.8/10

環保程度

評論

8/10 不錯哦

Po yu Alice

家庭旅遊
喜歡：員工素質
於 2020 年 1 月住了 1 晚
Sunny Soo 於 2020年2月11日回覆
Dear Guest, Thank you very much for reviewing us. Happy to hear that you were happy with your stay. Hope to see you again soon. Sincerely, Sunny Soo, General Manager

2/10 很糟糕

真實旅客

親子旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
我訂的是雙床房，去到了他們說只有大床房，我說不可能，他把一張大床分開成兩張一米闊的兒童床。 如果要標準的雙床房要每天加馬幣70元升級上高級房， 真的是很差的一間酒店。
於 2019 年 12 月住了 2 晚
Sunny Soo 於 2020年1月28日回覆
Dear Guest, Thank you for taking the time to review us. We wish to sincerely apologize that you were not given the twin room that you have requested when you booked. Our rooms are subject to availability, however, we assure you that we will be extra careful on your request in the future. Thank you again and we very much hope you would give us another chance. Sincerely, Sunny Soo, General Manager

8/10 不錯哦

Ivy，Hong Kong

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A nice place to stay. But some facilities were a bit old. Frequent shuttle buses should be provided to nearly areas.
於 2019 年 11 月住了 2 晚
Sunny Soo 於 2019年11月14日回覆
Dear Guest, Thank you for taking the time to review us. Glad to hear that you liked staying with us. We are in the midst of upgrading certain facilities in the resort too for our guests to enjoy. Hope to see you again soon! Sincerely, Sunny Soo, General Manager

4/10 不太好

Chiu

不喜歡：整潔度和住宿環境和硬體
古舊的酒店
關於客房： 酒店房間很大，但因為太有歷史了，所以較為殘舊，另外浴室漏水嚴重，沖完涼後整個廁所地面會濕透。 關於其他設施： 這是一間高爾夫球酒店，整體佔地面積很大，在這裡租單車遊覽景色，是很好的享受；酒店共有5個泳池，除客房所屬建築物設有的泳池較為清潔外，其他泳池比較髒，而且運動設施提供的沖身地方非常不好，沒有溫水沖身，每一格沖身的房間也損壞。 這是一間不能好好享受度假設施的酒店。
於 2018 年 8 月住了 2 晚
Sunny Soo 於 2018年8月23日回覆
Dear Guest, Thank you for taking the time to review us. While you enjoyed the large, spacious room, the beautiful lush greenery, we are sorry that you were not very satisfied with the overall condition of the room. I have highlighted this to our maintenance team about the bathroom leak. In the mean time, I wish to assure you that pools are also cleaned daily. Due to heavy usage during weekends, our pool attendants clean the pools twice daily, at times. We hope you would consider coming back to stay with us again and try out our other products such as some signature dishes at our award-winning Qing Palace and more. Hope to see you again soon. Sincerely, Sunny Soo, General Manager

6/10 一般般

Ivy

Sunny Soo 於 2018年5月2日回覆
Dear Guest, Thank you for reviewing us after your recent stay. We hope to see you again soon at Pulai Springs Resort. Sincerely, Sunny Soo, General Manager

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Poor Stay Experience !
poor experience ,when I arrived seen that not ready to provide towel and toothbrush in the bathroom ,also distance go to anywhere !But the environment of outside area is beautiful .
於 2017 年 6 月住了 2 晚
Sunny Soo 於 2017年7月11日回覆
Dear Guest, Thank you for taking the time to provide us with your feedback. We are sorry that you did not have a good experience. We do provide complete amenities in all guestrooms, however, we are disappointed that this has happened. I have highlighted this to our Housekeeping team I am confident that this would not happen again. Thanks again for the feedback and hope to see you again. Sincerely, Sunny Soo, General Manager

8/10 不錯哦

Siu Leung Edmond

喜歡：員工素質、住宿環境和硬體和客房舒適度
員工服務親切！遠離市區
員工服務親切並有耐性地介紹酒店設施！房間很大！但有點髒。。。有一個晚上洗澡沒有熱水。早餐ＯＫ！！ＷＩＦＩ有點慢並有點奇怪，因為只可以連三台機器，兩個人入住來說有點不方便！地點很不方便，可能是打ＧＯＬＦ的地方吧！因為附近什麼都沒有。包括超市還餐廳，所以唯一的交通工具就只有ＴＡＸＩ。但員工會代為預約。酒店有很大的泳池。如果大家是會躲在酒店裡的可以選擇，但如果是想方便的就要認真考慮！
於 2017 年 6 月住了 2 晚
Dear Guest, Thank you for reviewing us and we look forward to seeing you again soon. Sincerely, Sunny Soo, General Manager

6/10 一般般

Shu Chuen，HONG KONG

不喜歡：整潔度、住宿環境和硬體和客房舒適度
酒店殘舊，找另一間吧！
酒店可能已建成很久，所以已很殘舊！我住那間房的椅面有積，感覺很破舊！浴室連浴巾也缺，只有大浴巾，細的手巾欠逢。自助晚餐真的搵笨，RM40雖平，但真的無什可吃！ 唯獨高爾夫球場質素還不錯！但我不會再入住了！Sorry

10/10 有夠讚

YUN，China

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
房间很大，入住也很顺利。酒店里挺多活动项目的，在这里不会感到闷。

8/10 不錯哦

Mei Lin，Hong Kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
我們訂的是2房apartment,價值非常便宜，整體不楚，餐廳收費不貴味道也好，

8/10 不錯哦

KA KIT，馬來西亞

喜歡：整潔度、住宿環境和硬體和客房舒適度
休息不錯之選
地點還可,但離市區頗遠,環境清幽, 適合度假休閒。

6/10 一般般

真實旅客

喜歡：整潔度

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

6/10 一般般

tan yi，香港

不喜歡：整潔度和住宿環境和硬體
还可以
位置还不错，就是有点旧....

8/10 不錯哦

Hsiang Tsai

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

6/10 一般般

真實旅客

8/10 不錯哦

Yan，China

喜歡：客房舒適度
Good hotel
Good services and environment

8/10 不錯哦

JOYCE LEE，TAIWAN

喜歡：員工素質和客房舒適度
CP值高
還不錯，住了5、6次了

4/10 不太好

Chan，Hongkong

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
曰久失收的酒店
Hotel is old, no maintenance at all, socket is broken, bed is smelly, seems lack of manpower to do proper room make up. Breakfast is lousy. Except the Chinese restaurant, good service and good quality of food with good price.

10/10 有夠讚

Khairnawaty

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Spacious, peaceful and clean property. Downside is one of the room aircon giving out hot air only. Need to do servicing on it.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Zuraniza

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚

6/10 一般般

Herman

家庭旅遊
喜歡：員工素質和客房舒適度
於 2023 年 12 月住了 2 晚

10/10 有夠讚

Leeta

於 2023 年 11 月住了 3 晚

10/10 有夠讚

Coolee

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
싱가폴하고 가까운데 숙박비 부담 안 되고좋았음
於 2023 年 7 月住了 5 晚

10/10 有夠讚

JINHAI，Ooltewah

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Great value for the price. Quiet resort w a bunch of nice pools and walking areas
於 2023 年 7 月住了 1 晚

6/10 一般般

Peter

家庭旅遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
Noisy aircon and ongoing construction.
I booked a 3 bedroom apartment. Aircon in 2 out 3 bedrooms are extremely noisy. Sounds like lorry parked with engine on next to your bed. Really disturbing to our sleep. I was half contemplating of getting an ear plug the next day to help me sleep. Decided to off the aircon and bear with the rising temp in the middle of the night to get some sleep. The aircon needs to be replaced if Pulai Spring wants to attract people to book the place. King bed is not pocketed spring so be prepared for “earthquake” shake when your partner toss and turn while sleeping at night. A whole construction is happening right in front of the pool. Terrible view to feel relax unless one is keen to walk to the other side of the resort building which has better landscape pool with reasonable view. Buffet breakfast has a reasonable spread. I will not book again for sure until the aircon is fixed and the construction is completed. Staff were friendly and helpful in general.
於 2023 年 6 月住了 2 晚

10/10 有夠讚

Effandi

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Pleasant stay
The stay was amazing. Check in was super fast. The front desk had all the things prepared beforehand and was just waiting for my appearance. Thats how efficient it was this time round. Banquet staff were also very helpful and friendly. They attended to my needs promptly. All the staff in fact made everyone feel welcome by the usual greetings. I got to say that they serve one of the nicest sambal for nasi lemak. They deserve an award for that. My whole family including the kids truly enjoyed our stay. Thank you. Will definitely return.
於 2022 年 12 月住了 2 晚

4/10 不太好

Choo

不喜歡：整潔度、設施服務和住宿環境和硬體

8/10 不錯哦

Alex

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 11 月住了 1 晚

8/10 不錯哦

Fiona

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 9 月住了 3 晚

10/10 有夠讚

Charn Wye

於 2022 年 9 月住了 1 晚

4/10 不太好

真實旅客

家庭旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Good service but old furnitures, poor cleaniness
The check in was fast as there was no queue. Hotel staffs were friendly and prompt. However, the hotel furnitures need a change, old and musty. Cleanliness was poor, moulds were spotted on basins. Thick layer of dust were spotted on top of sliding doors and some furniture surfaces.
於 2022 年 6 月住了 1 晚

6/10 一般般

SITI

家庭旅遊
喜歡：員工素質和客房舒適度
於 2021 年 12 月住了 1 晚

6/10 一般般

mohamad rezal

於 2021 年 12 月住了 1 晚

8/10 不錯哦

Pou Yee

家庭旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2021 年 12 月住了 1 晚

10/10 有夠讚

Noorazanlina

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 11 月住了 1 晚

6/10 一般般

ziamah

於 2021 年 10 月住了 2 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Preview with honest
Value for money for 3 bedroom suite. Should check battery for aircond and TV as I experience the problem with the battery. Adding channel TV for kids also.
於 2021 年 10 月住了 1 晚

8/10 不錯哦

Zul Hilmi

於 2020 年 11 月住了 1 晚
Sunny Soo 於 2020年12月11日回覆
Dear Guest, Thank you for reviewing us after your recent stay. Hope to see you again soon. Sincerely, Sunny Soo, General Manager

6/10 一般般

yamin，kl

親子旅遊
喜歡：整潔度和員工素質
check in was fast, room okay, maintenance is so so, but breakfast was delivered to us maybe because of covid19 but the portion is not that big, if can refill it will be better
於 2020 年 9 月住了 2 晚
Sunny Soo 於 2020年9月28日回覆
Dear Guest, Thank you for taking the time to review us after your recent stay. While you were pleased with the check in speed, we apologize that you found the set breakfast portion was not big enough. We are gathering all these feedback, hence we took the initiative to upgrade our menu and made more improvements. We hope you would come back to visit us again soon. Sincerely, Sunny Soo, General Manager

10/10 有夠讚

eskandar，kuala lumpur

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
lovely manicured garden in serene set up, with grand malay architecture, a world away from the hustle bustle of JB
於 2020 年 7 月住了 2 晚
Sunny Soo 於 2020年7月22日回覆
Dear Guest, Thank you very much for reviewing us. We are pleased to hear that you had great stay and appreciated our nice architecture. We look forward to welcoming you again soon. Sincerely, Sunny Soo, General Manager

10/10 有夠讚

Zam，Selangor

親子旅遊
喜歡：員工素質和設施服務
I check in at 3 o’clock and found out the room filled with tobacco smell or maybe disinfectant fume.. the suite is quite spacious and really comfortable to us.. later that night i found a small cup filled with a few unfinished cigarette under the bed and that confirm the smelly room during the check in.. please look into this matter as i booking a non-smoking room and the smell is not pleasing at all.. overall is was a good experience for me and my family at the establishment..
於 2020 年 7 月住了 1 晚
Sunny Soo 於 2020年7月20日回覆
Dear Guest, Thank you for taking the time to review us and we are sincerely sorry about the cup which contained unfinished cigarette under the bed. This is certainly not our usual housekeeping standards. We have highlighted this matter to the team and we will ensure that this will not happen again in the future. In the mean time, I am pleased to hear that you had a good experience and we look forward to seeing you again soon. Sincerely, Sunny Soo, General Manager

10/10 有夠讚

As，Jb

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Ok Kaw bersih dan cantik,,restoren je kurang ok,,kena sediakn restoren utk melayu style
於 2020 年 7 月住了 1 晚
Sunny Soo 於 2020年7月16日回覆
Dear Guest, Thank you very much for reviewing us. Glad to hear that you had a great time here. We hope to see you again soon. Sincerely, Sunny Soo, General Manager

8/10 不錯哦

Sherry，SG

情侶出遊
喜歡：整潔度、員工素質和設施服務
This place looks calm as its close to nature. Understand that this resort has been around for many years. Will be good if they can upgrade the room for better comfort example revamp the air con unit. Customer service from the staff are awesome. Overall the amenities are well spaced out and a nice place to explore.
於 2020 年 3 月住了 1 晚

2/10 很糟糕

Kenny

家庭旅遊
不喜歡：住宿環境和硬體和客房舒適度
Booked 3 rms. 2 rms air-conditioning noisy and not cold. Can't enjoy a good nite sleep.
於 2020 年 3 月住了 1 晚

10/10 有夠讚

TAEIN

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
만족스러운 호텔 리조트
충분한 만족스러운 시설과 깨끗함은 좋았습니다. 2미터 이상 깊은 수영장이 있는것도 아주 좋았습니다.
於 2020 年 1 月住了 6 晚

8/10 不錯哦

真實旅客

親子旅遊
喜歡：住宿環境和硬體
Pools were nice , breakfast okay / average , bathroom not clean enough / moldy , room smelly that i had to buy fragrance spray and sprayed the room , aircond so small and not cool enough. Had unpleasant experience during check in where the front desk staff named shanton quite rude and gave me the wrong type of room but after approached the other 2 staffs they gave me the correct room that i paid for . Expedia hotline also terrible and not helping. Thankfully the pools were great so we enjoy our brief holiday .
於 2020 年 3 月住了 2 晚

10/10 有夠讚

真實旅客

於 2020 年 3 月住了 1 晚
Sunny Soo 於 2020年3月9日回覆
Dear Guest, Thank you for reviewing us and for giving us 5 stars! We hope to see you again soon. Sincerely, Sunny Soo (General Manager)

4/10 不太好

Jack

情侶出遊
Renovation needs to be done interiorly. 24 hours shop or vending machine to be provided.
於 2020 年 2 月住了 1 晚
Sunny Soo 於 2020年2月24日回覆
Dear Guest, Thank you for taking the time to review us. We will look into your feedback for further improvements. Thank you again and we hope to see you soon. Sincerely, Sunny Soo, General Manager

8/10 不錯哦

fawziah，kl

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
very peaceful. lots of green
於 2020 年 2 月住了 2 晚
Sunny Soo 於 2020年2月11日回覆
Dear Guest, Thank you very much for reviewing us. Happy to hear that you had a nice and peaceful stay. Hope to see you again soon. Sincerely, Sunny Soo, General Manager