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"Hotel windows were dirty n unwashed. Tried to catch a nice view of city but all I see were thick coat of brown dirt on the outside of window. Toilets were clean but badly maintained. Taking showers would cause outside floor to be wet. Low quality toilet roll. Hotel policy does not allow extra toilet floor mat, notwithstanding toilet floor being wet. No extra pillows even if you have a medical condition that requires you to sleep with some elevation."

"Food standard dropped"

"All good except the shower area quite bad maintenance. The tiles with stains and the window with algae outside . The sight is bad but this cleaning is not easy I assume"

"Good food clean room."

"We really enjoyed our stayed here at Sheraton JB. All the staffs services were excellent. We had a twin bedrooms and King bedroom adjourned together. The rooms are spacious and the beds are comfortable. We also had the buffet breakfast for both days. Just a little suggestion on the Nasi lemak rice can have some improvement."

"Room was clean. Very importantly, I felt safe, being a female traveller and was staying alone. Room security lock was adequate to make me feel safe. I felt safe in the reception area, while waiting for my cousin to pick me up. "

"The rooms are clean & huge. Everything was set up well. The location was great too."

"Lousy breakfast; No one topped up food; Not enough seats; No one to clean tables for next person to sit!"

"Generally, all that could be done well was done well. No complaints"