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黑馬林汽車旅館的評分

3 out of 5
黑馬林汽車旅館
26 Glady Street, Innisfail, QLD

評論

7.8

不錯哦

10 分，有夠讚；139 則評論中有 44 則" "
8 分，不錯哦；139 則評論中有 55 則" "
6 分，一般般；139 則評論中有 21 則" "
4 分，不太好；139 則評論中有 11 則" "
2 分，很糟糕；139 則評論中有 8 則" "

8.4/10

整潔度

8.8/10

員工素質

7.2/10

設施服務

7.4/10

住宿環境和硬體

7.0/10

環保程度

評論

2/10 很糟糕

Lin

喜歡：整潔度和客房舒適度
不喜歡：員工素質和住宿環境和硬體
於 2017 年 9 月住了 1 晚

4/10 不太好

Leisa

情侶出遊
不喜歡：設施服務和住宿環境和硬體
Property is very old. Bathroom is tiny and dark. Bed is very old and uncomfortable.
於 2024 年 5 月住了 1 晚

2/10 很糟糕

Michael

不喜歡：住宿環境和硬體
Was made to wait 40 minutes,after checkin time,, had a look around while waiting ,around pool looked like garbage tip with rubbish old clothes,empty drink and food pavkaging everuwhere,when manager finally turned up said didnt like my attitude and refudef me accomodation said id get a tefund,whicj i have not received
於 2024 年 1 月住了 1 晚
Marylou manager 於 2024年2月1日回覆
You never checked in, and you need to contact Expedia for your refund, I have not charged Expedia.You were upset that you could not check in at 10:40am, after you made the booking online only 15 minutes beforehand and demanded that you be able to check in immediately, even though I advised that check-in is not until 2pm unless organised prior, and your aggressive and rude behavior will not be tolerated at the Black Marlin Motel.

6/10 一般般

mary

團體旅遊
喜歡：整潔度和員工素質
Needs a bit of an update
Overnight stay small hotel with 10 rooms. The rooms have a double bed however plenty of room for a queen or king bed. Shower press was good but the bathroom needs refreshing and the door wouldn’t close. Fly screen on bathroom window was broken and unable to close window. No hairdryer. The benches and side table are new and look good. Not many places to select from in this location. The lady was very friendly at reception.
於 2024 年 1 月住了 1 晚

8/10 不錯哦

Edward

於 2024 年 1 月住了 1 晚

10/10 有夠讚

Mayvis

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff.
於 2024 年 1 月住了 1 晚

8/10 不錯哦

Kalynn

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The lady that was there was so helpful. Our car had broken down and she did everything she could do for us.
於 2023 年 11 月住了 1 晚

4/10 不太好

Amanda

家庭旅遊
喜歡：整潔度和員工素質
不喜歡：設施服務
Our room was more of a compartment. Definitely wouldn't sleep 3 comfortably. Gap under the door. A/C takes ages to kick in. Bathroom barely big enough to turn around in. Bed very firm and small. No extra pillows. Items like tissues, bathroom bin, more than one small soap and some bench space would be appreciated. Reception was friendly enough.
於 2023 年 11 月住了 1 晚

6/10 一般般

Eliza

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property is alright for a short stay
於 2023 年 10 月住了 3 晚

4/10 不太好

J E

不喜歡：員工素質、住宿環境和硬體和客房舒適度
Not quite sure how this place managed to be listed with hotels.com - what a horrible place. From the moment you drive up to the place with it's delapidated signs and potholed drive, disinterested check-in staff and dated rooms it doesn't inspire confidence. The only plus was that it was clean inside the room - but the bed was old with worn sheets, useless pillows and the whole place left you feeling tacky. Definitely not worth the money to stay here.
於 2023 年 9 月住了 2 晚

8/10 不錯哦

Alimah

喜歡：整潔度
It was relatively clean and safe but somewhat small. As it was only for the night, it was satisfactory.
於 2023 年 8 月住了 1 晚
Marylou manager 於 2023年8月17日回覆
Thank you for you great review.We are glad your stay was pleasant with us, and we look forward to having you stay with us again in the future.

10/10 有夠讚

margaret

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Happy stay
Happy with the accommodation. Great location. Easy walk to the Crown Hotel for dinner. Easy parking in front of the room. Stayed there 2 years ago and I can see the renovations done. Great job. Love how there are signs saying no smoking in side the room or outside the seat area.👍 Value for money.
於 2023 年 8 月住了 2 晚
Marylou manager 於 2023年8月17日回覆
Thank you for your fantastic review.We have been working hard to improve the motel and its premises and continue to do so every day.Got everything close and handy and ready within a short walk.We look forward to having you stay with us again in the future.

8/10 不錯哦

Geoffrey

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Older property,but still good.
於 2023 年 7 月住了 2 晚
Marylou manager 於 2023年8月17日回覆
Thank you for your great review.We look forward to having you stay with us again in the future.

6/10 一般般

Lance

情侶出遊
不喜歡：住宿環境和硬體
Very ordinary room
於 2023 年 7 月住了 1 晚
Marylou Manager 於 2023年7月11日回覆
Thank you for the review We do look forward to you staying with us in the future after we upgrade our rooms a little.

2/10 很糟糕

Patricia

情侶出遊
不喜歡：住宿環境和硬體
Nothing
於 2023 年 7 月住了 1 晚
Marylou Manager 於 2023年7月16日回覆
Thank you for your review.I'm sorry your stay was not pleasant, and we do look forward to you staying with us in the future after we upgrade our rooms.We look forward to ensuring a more pleasant experience with us in the future.

10/10 有夠讚

Eric

喜歡：整潔度、員工素質和住宿環境和硬體
All good
於 2023 年 6 月住了 1 晚
Marylou Manager 於 2023年7月6日回覆
Thank you for the amazing review, we do try to please here at the Black Marlin.We look forward to you staying with us in the future

8/10 不錯哦

Kerry，MARYBOROUGH

喜歡：整潔度、員工素質和住宿環境和硬體
Considering I arrived after closing staff were very accommodating. Bit noisy but that stopped around 9pm. Clean but showing signs of age. Smokers directly outside of the room I stayed in.
於 2023 年 5 月住了 1 晚
Marylou Manager 於 2023年7月6日回覆
thank you for your great review, we apprieciate the feedback and have moved the smoking areas away from the rooms to a designated smoking area, for the comfort of all guests and we look forward to you staying with us again in the future

8/10 不錯哦

Bruce，Kallangur

喜歡：整潔度
於 2023 年 5 月住了 1 晚
Marylou Manager 於 2023年7月6日回覆
Thank you for lovely review and thank you for staying with us here at the Black Marlin.

4/10 不太好

Anne-Maree

不喜歡：整潔度和住宿環境和硬體
Shower was not clean. No toaster or spoons to make tea. Facilities are tired and could use a refresh.
於 2023 年 5 月住了 3 晚
Marylou Manager 於 2023年5月17日回覆
Thank you for your review.Upon check-in if there is something wrong with your room, please let the manger know so I can fix anything for you or I could have changed room.The last cleaner to clean the room has been made aware of the cleanliness of the bathroom, also the spoon absence and it will not happen again.Thank you and we look forward to you staying with us in the future, where will ensure a pleasant stay.

8/10 不錯哦

Christian

於 2023 年 5 月住了 2 晚
Marylou Manager 於 2023年7月6日回覆
Thank you for your great review and we look forward to staying with us again in the future

6/10 一般般

Alicia

於 2023 年 5 月住了 1 晚

2/10 很糟糕

Brien

於 2023 年 3 月住了 1 晚
Marylou Manager 於 2023年5月17日回覆
Thank you for your review, we are sorry your stay with us wasn't pleasant, please come again and stay and we will ensure a more pleasant stay.

6/10 一般般

CHRISTOPHER

團體旅遊
Could do with a good general clean all around
於 2023 年 3 月住了 1 晚
Marylou Manager 於 2023年4月10日回覆
Thank you for you comment.Yes, I agree it does need a good clean all around and over the next 6 months, this will be done.Please come back and check out the work and cleaning up that is happening as we speak.Your review means the world to us here at the Innisfail City Motel and from this we can only improve.we do hope to see you very soon kind regards Marylou Manager

4/10 不太好

Penny

不喜歡：設施服務和住宿環境和硬體
Pictures are better than reality, very depressing place, very run down

6/10 一般般

Joe

情侶出遊
喜歡：員工素質
Friendly management
於 2022 年 10 月住了 2 晚

8/10 不錯哦

Amelia

喜歡：整潔度、員工素質和住宿環境和硬體
於 2022 年 10 月住了 2 晚

10/10 有夠讚

Sarah

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Conviniet location for stop over. Clean easy check in. Comfy bed. Good value
於 2022 年 9 月住了 1 晚

6/10 一般般

Jacqueline，Afferden

情侶出遊
喜歡：整潔度和員工素質
Vriendelijk personeel kon mijn boeking niet vinden en gelukkig was er nog een kamer beschikbaar. Kamer was klein, bed was smal, maar we konden ons douchen en alles was redelijk schoon.
於 2022 年 9 月住了 1 晚

10/10 有夠讚

Pam

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 8 月住了 1 晚

10/10 有夠讚

Angela

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Room was very clean. Comfy bed.
於 2022 年 8 月住了 2 晚

2/10 很糟糕

Adrian

情侶出遊
不喜歡：員工素質、設施服務和住宿環境和硬體
We had booked into the black marlin motel and paid online for the room but was emailed two days before we were due to arrive that my booking had been cancelled. When I rang to get a reason for the cancellation was told it was Wotif`s fault for double booking, and it happens often ,they owned another motel (the Innisfail City Motel) and we would have to go there. We were unhappy having to stay at a motel we did not chose.
於 2022 年 8 月住了 1 晚

4/10 不太好

Marie

喜歡：整潔度和員工素質
於 2022 年 5 月住了 5 晚

10/10 有夠讚

Eloisa

於 2022 年 5 月住了 1 晚
Vickie-lee 於 2022年5月31日回覆
Thank you so much for you review !!!!!

10/10 有夠讚

Mark

商務旅客, 家庭旅遊
喜歡：整潔度和員工素質
Friendly starff
於 2022 年 3 月住了 2 晚
Sam 於 2022年4月22日回覆
Hi Mark Thank you for such a wonderful review. We look forward to seeing you sometime in the future. Kind regards Sam

2/10 很糟糕

Alan

情侶出遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
The bathroom door wouldn't close, the shower water was lukewarm, the vanity draw was hard to open, and when I did get it open there were mouse droppings under the draw, and the paint above the vanity was peeling and blistered, the fridge had no ice cube holder, altogether the worst motel i have stayed in
於 2022 年 3 月住了 2 晚
Sam 於 2022年3月21日回覆
Hi Alan Thank you of your review. Please note that the bathroom door has been repaired. If guests don't notify us of these issues we would not know. Your review is very important to us to assist in maintaining a high level of cleanliness and customer satisfaction. Please note that we have had 5 weeks of severe rain and are just being made aware of the issues that this has caused. Please note that our rooms are beautifully decorated and extremely clean. In this case our bathroom has let us down. I have called a plumber and all these issues will be fixed tomorrow. It is always best to notify us upon check in of any issues so that we may move you to another room and get the repairs done immediately. Rather that a scathing review during these hard times. Kind regards Manager.

8/10 不錯哦

Alwyn

喜歡：整潔度
Tv was faulty
於 2022 年 3 月住了 1 晚
Sam 於 2022年3月15日回覆
Hi Alwyn Thanks for your review. May I ask which room you were in where the tv was faulty so this can be rectified. Kind regards Sam

8/10 不錯哦

Andrew

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A relatively small place and room however immaculately clean and the team very friendly and helpful. Good location for an easy stroll to the main business district
於 2022 年 2 月住了 2 晚
Sam 於 2022年2月21日回覆
Hi Andrew What a lovely review. It means a lot to here that the room was so clean. I will pass this on to the housekeeper. Kind regards Sam Manager

6/10 一般般

真實旅客

喜歡：員工素質
不喜歡：住宿環境和硬體
Excellent friendly service. Basic accomodation
Comfortable bed in a small tired room. Receptionist was delightful. A two star motel but the bed was as comfortable as I’ve had in 4 star motels
於 2022 年 2 月住了 1 晚
Sam 於 2022年2月13日回覆
Hi Thank you so much for your kind review. It was a pleasure having you here and we hope to see you again soon. Kind regards Samantha Manager

6/10 一般般

Pamela，Murrumba Downs

情侶出遊
不喜歡：住宿環境和硬體
Very basic accommodation but clean.
於 2022 年 1 月住了 1 晚
Sam 於 2022年2月13日回覆
Hi Pamela Thank you for your review. I am glad that you found the rooms to be clean. I am the new manager here. We are currently working towards upgrade our facilities. I hope that you may stay with us in the future. Kind regards Samantha Manager

10/10 有夠讚

Justin

於 2022 年 1 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2021 年 12 月住了 1 晚
Sam 於 2022年2月13日回覆
Hi Wow, thank you for such a wonderful rating. Kind regards Sam

10/10 有夠讚

Tammeka

商務旅客
喜歡：住宿環境和硬體和客房舒適度
Bang for Buck
Excellent little place ! Clean with great service
於 2021 年 11 月住了 1 晚

10/10 有夠讚

Gary

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
clean and central
於 2021 年 10 月住了 1 晚

10/10 有夠讚

Mona

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
just what we needed for the night, and it was very clean and fresh
於 2021 年 9 月住了 1 晚

2/10 很糟糕

真實旅客

情侶出遊, 家庭旅遊
喜歡：員工素質
We were stuck between two different groups who drank, swore and made noise the entire night. We ended up leaving at 5:15 in the morning because it was horrendous and quite intimidating.
於 2021 年 8 月住了 1 晚

8/10 不錯哦

David

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
No thanks
於 2021 年 7 月住了 1 晚

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
All good
於 2021 年 7 月住了 1 晚

4/10 不太好

Michelle

不喜歡：整潔度、住宿環境和硬體和客房舒適度
The most disappointing motel room I have stayed in. The paint and render was peeling off the bathroom walls. The window was filthy. The photos did not look like the motel
於 2021 年 7 月住了 1 晚

6/10 一般般

Gerard

喜歡：整潔度和客房舒適度
Okay for overnight stay suit us for our trip up to cairns as the cairns show will be over when we arrive and it won’t be crowded.trying to avoid crowded places during pandemic so stoping in small towns suits us fine.
於 2021 年 7 月住了 1 晚

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean, great value and what i expected.
於 2021 年 4 月住了 1 晚
Colin "Black Marlin Motel" 於 2021年4月28日回覆
thank you very much for your positive feed back