Bespoke Heart of England hotels

"All the staff were excellent- hard-working, helpful and cheerful. We attended a concert at Symphony Hall so the hotel was ideally placed. Our room was clean, spacious with a walk-in shower. Breakfast was self serve with loads of choice although no one seemed to figure out how the pancake machine worked. We had a very good stay. Our only criticism is the lack of signage on the hotel exterior which made it quite difficult to locate. "

"Good size room with comfy beds and nice in room extras (hot chocolate and biscuits). Very convenient for NEC venues (short walk). Free parking and pool/jacuzzi a bonus. 2pm check in have plenty of time to relax before evening concert at pulse arena. Would stay again."

"Overall the hotel is good and well maintained. I would say it's a little dated in areas but the staff were friendly and pleasant. My main gripe is that I arrived 1.5 hours ahead of check in time and they wanted £10 per hour extra to get into my room early. I wasn't expecting to get in early but if the room is ready then I would expect to be able to get in anhour ahead of time without being charged."

"Great location for NEC. booked a small room but it did everything I needed. Great value "

"A comfortable, clean room and good tea facilities. Breakfast in the morning catered widely with fresh food, cheerful greeting, self service and catered well for gluten free. Fantastic staff to greet you when you first arrive and help with anything you may ask. I would definitely return whenever travelling to Birmingham. Thank you. "

"Breakfast was a waste of time , no tables clean , had to wait for every thing food wise"

"The breakfast was buffet style breakfast, hot food (sausages, scrambled eggs, beans, tomatoes, crispy potatoes, black pudding) pastries, toast, bread, cereals, continental style meats and cheeses. The room was clean and spacious, bath with shower. Slept really well. Room was warm, although if I'd had a look at the thermostat I'm sure it would've been fine. Even though the hotel is on a busy street and roundabout. You'd never know, so quiet. Staff really freindly and helpful. Close to the trian station and 10 minute walk to the Bullring"

"The rooms are a dormitory style, it has an air conditioning unit. It is quiet and is modern. It was very good value. The duvet is very thin, and should be thicker. The breakfast is very basic, it consists of pastries, cereal , coffee and tea. It had no fruit or t bags. It did not have much choice."

"Clean room , great tv, good size shower Helpful staff Breakfast was very good. Especially continental choice Bar was quick and free cocktail was good "