「I stayed for one day and extended it for another day. The staff insisted on changing my room. There were not many people that day. They insisted on changing me to a room I didn't like. It was far from the room I stayed in before. I felt that the staff was deliberately making things difficult for me.」
「The staff at The Hotel Salem are so friendly and helpful. If you want to be right in the middle of Essex Street, this is the spot. The room was very comfortable and clean. Plus you have two great eating spots right on property, The Counter and The Roof. Nothing beats the views from the roof and the food and drinks are delicious. Only drawback is that parking is a bit of a walk because you are staying is a historic part of town. My favorite place to stay in Salem.」