Dear Chun-hung, Thank you for your recent stay with us here at Palazzo Versace. It is wonderful to read that you found our associates to be polite on every interaction and the property met your expectations with regards to cleanliness. On behalf of all of us here at Palazzo Versace, we wish you a a happy Christmas and a safe and prosperous new year! Kindest, Jake Jacob Nash Assistant Front Office Manager

Dear Valued Guest, Thank you for your review. It is disappointing to hear that your stay was less than memorable with us. Please may I assure you we value your feedback and have since shared with the team to ensure service delivered if of the highest standards at all levels. Thank you for staying with us, we wish you will return and allow us the opportunity to rebuild your trust in the brand. Regards Hari Varier Guest Relations Manager

Dear Valued Guest, Thank you for a perfect score. We are glad you have enjoyed your stay with us. We look forward to welcoming you back on many more occasions. Regards Hari Varier Guest Relations Manager

Hi, Thank you for choosing to stay with us on your recent getaway, we are pleased to hear that you enjoyed your stay and we look forward to welcoming you back again soon.

Hi Brinley, Thank you for taking the time to share your feedback regarding your recent stay with us. Your feedback is invaluable to us as it helps identify areas requiring attention and improvement. We are committed to enhancing our services and hope to have the chance to welcome you back in the future, providing a stay that not only meets but exceeds your expectations.

Hi Kirsty, Thank you for choosing to stay with us and leaving such a positive review. We look forward to welcoming you back again soon!

Hi Jeff, Thank you for choosing to stay with us! Your feedback is invaluable to us, and we will address these concerns with our team to ensure that similar incidents do not happen in the future. We strive to maintain the high standards that our guests expect and deserve, and we regret that we did not meet those standards during your visit. We hope to have the opportunity to welcome you back in the future and restore your faith in our hotel.

Hi Ruslana, Thank you for taking the time to review your recent experience with us and we look forward to welcoming you back again soon!

Hi Mikaela, Thank you for taking the time to review your recent experience with us! We are sincerely sorry to hear that your recent stay did not meet your expectations, and we apologise for any inconvenience you experienced regarding the condition of your room and the lack of sufficient towels. e hope you will give us another opportunity to exceed your expectations and provide you with the exceptional stay you deserve.

Hi Hedley, Thank you for the glowing review and we look forward to welcoming you back again soon!

Hi Tyne, Thank you for the glowing review and we look forward to welcoming you back again soon!

Hi Alana, Thank you for sharing your feedback with us. We regret to hear that your experience did not meet your expectations during your recent stay. Please know that we take your comments seriously, and we will address these concerns with our team to ensure improvements are made. We appreciate your valuable feedback, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.

Hi Tony & Paula, Thank you so much for your glowing review! We're thrilled to hear that you had an amazing experience from the moment you arrived at our hotel. We truly appreciate your feedback and look forward to welcoming you back for another fantastic stay in the future!

Hi Danni, Thank you for taking the time to review your recent experience so favourable. We look forward to welcoming you back to the hotel again soon in the near future.

Hi Winston, Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our property to be ideal for a romantic getaway and that you enjoyed your free upgrade to a suite. Thank you for choosing to stay with us, and we look forward to welcoming you back for another romantic getaway in the future.

Hi Lee, Thank you for taking the time to review your recent experience with us. We would like to learn more about how to better enhance your future experiences. We hope to welcome you back again soon.

Hi Stefano, Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your honesty and are glad to hear that despite a bumpy start, your overall experience turned out to be a wonderful one. We hope to have the pleasure of welcoming you back in the future and ensuring an even smoother and more enjoyable stay from the moment you arrive.

Hi Janne, Thank you for taking the time to share your feedback about your recent stay at our property. We appreciate your comments, as they help us identify areas that require improvement. We are delighted to hear that you found our property beautiful, and we appreciate your kind words about the food, which we take great pride in. However, we deeply regret that you encountered several issues during your stay, such as the condition of the room and bathroom and noise disturbances. Your feedback is important, and we sincerely apologise for any inconvenience and disappointment these issues may have caused. Thank you for choosing us, and we look forward to the chance to serve you better in the future.

Hi Ali, Thank you so much for taking the time to share your fantastic review of our hotel! We're thrilled to hear that you had a great experience during your stay. Thank you for choosing our hotel, and we look forward to welcoming you back soon.

Hi Rebecca, Thank you for taking the time to provide your feedback about your recent stay with us. We sincerely apologise for the numerous issues you encountered during your visit. Your comments are of great concern to us, and we are committed to addressing these matters promptly to ensure a better experience for our guests. Your feedback is invaluable to us, and we are committed to making the necessary improvements to regain your trust and provide you with a more enjoyable and comfortable stay in the future.

Hi Youn, Thank you for the 5-Star review and we look forward to welcoming you back again in the near future.

Hi Marina, Thank you for taking the time to share your detailed feedback about your recent stay with us. We are pleased to hear that you found our customer service commendable and appreciated the general cleanliness along with the breakfast buffet variety. Your comments regarding the condition of the building, pool area, and the issues with the pool loungers have been duly noted. Rest assured, we will address these concerns promptly to ensure a more pleasant experience for our guests. We are committed to making necessary improvements, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

Hi Bo, Thank you for taking the time to review your recent experience with us and we look forward to welcoming you back again in the near future.

Hi Christopher, Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you had a lovely stay and found our staff to be very friendly. We are constantly striving to enhance our guests' experience, and your insights will certainly be considered as we plan for future improvements.

Hi, Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you had a great experience during your stay. It was our pleasure to host you, and we look forward to the opportunity of welcoming you back for another enjoyable stay in the future.Kind Regards, Imperial Hotel Gold Coast

Hi, Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you had a great experience during your stay. It was our pleasure to host you, and we look forward to the opportunity of welcoming you back for another enjoyable stay in the future.Kind Regards, Imperial Hotel Gold Coast

Hi, Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you had a great experience during your stay. It was our pleasure to host you, and we look forward to the opportunity of welcoming you back for another enjoyable stay in the future.Kind Regards, Imperial Hotel Gold Coast

Hi Stephen, Thank you for choosing Imperial Hotel, please reach out for further assistance.

Hi Wayne, Thank you for bringing your concerns to our attention, and we sincerely apologise for the disappointment you experienced during your stay. We appreciate your honesty, and we assure you that your comments will be used to address the communication and maintenance issues you've highlighted. If there are any further details you'd like to share or if there's anything we can do to make amends, please feel free to contact our guest relations team directly. we hope to have the opportunity to welcome you back for a vastly improved experience in the future.

Hi Athena, Thank you for the review and we look forward to welcoming you back again in the future. Kind Regards, Imperial Hotel Gold Coast

Hi Aki, We appreciate your feedback and the rating you've shared about your experience. We're eager to understand how we can enhance our offerings to better meet your expectations. Thank you for taking the time to help us improve.

Hi Jaqueline, Thank you for the review and we look forward to welcoming you back again in the future. Kind Regards, Imperial Hotel Gold Coast

Hi, Thank you for choosing to stay with us. We sincerely apologise for the significant inconvenience you experienced during your stay, and we appreciate you bringing the issues with the air conditioning to our attention. Your comfort is of utmost importance, and it is disheartening to hear about your challenges. We genuinely value your patronage, and we hope you will consider giving us another opportunity to provide you with the exceptional experience you deserve.

Hi Matthew, Thank you so much for taking the time to share your wonderful experience with us! We can't wait to have the pleasure of hosting you again in the future. Thank you for choosing our hotel, and we look forward to welcoming you back for another amazing experience!

Hi Marian, Thank you so much for your wonderful review! We are thrilled to hear that you continue to enjoy an excellent experience with us under our new name. It warms our hearts to know that your daughters had a fantastic staycation and that our staff contributed to making it a special and memorable experience. Providing exceptional service is our top priority, and we are delighted that our team could enhance your time with us. We look forward to welcoming you back in the future.

Hi Sarah, Thank you for the review and we look forward to welcoming you back again in the near future.

Hi Mark, Thank you for taking the time to review the Imperial Hotel so favourably, we do apologise for any inconvenience in wait time at our Le Jardin Lobby Bar, we have passed this onto the team to better our service times in the future. We look forward to welcoming you back again soon.

Hi Frank, Thank you for taking the time to review your recent experience with us, Your comments are important to us, and we want to assure you that we take them seriously. We are actively addressing maintenance issues to enhance the overall guest experience, and your observations will help us prioritize necessary improvements. We look forward to welcoming you back again soon.

Hi Rachael, Thank you for choosing the Imperial Hotel and we look forward to welcoming you back again soon.

Hi Lindsay, Thank you for the 5-Star review and we look forward to welcoming you back again soon.

Hi Sarah, Thank you for reviewing your recent experience with us, we would love to learn how to better improve our products and services for you in the future. Please contact us with any suggestions that you may have.

Thank you for reviewing your recent experience with us and we look forward to welcoming you back again soon.