Marriott Hotels & Resorts Central America hotels

"Our stay at Occidental Costa Cancun was disappointing overall. Check-in service was slow and lacked urgency. We arrived early (11:00 AM) and did not expect our room to be ready, but reception did not seem interested in providing a welcoming experience. We eventually got our room at 3:15 PM. The property is very small and does not feel like a true resort. There is only one small pool and a limited beach next to a canal where ferries and boats constantly pass, creating a noticeable smell of gas and oil. It feels more like a hotel with a pool than a resort, with no additional recreational areas. The buffet food is average, nothing memorable. The à la carte restaurants are better, but reservations are hard to get, limited to two days in advance, and usually fully booked. One positive is the excellent service from waiters and waitresses, who are attentive and helpful. The rooms are outdated, not well maintained, and noisy if facing the pool. Pool umbrellas cannot be opened due to wind risk, which makes little sense. Hotel taxis are overpriced—about double compared to Uber or private transport. Overall, there are much better resorts in Cancun. I would not recommend this hotel."

"It was our first time and we were very satisfied with everything. Staff were courteous and friendly and very hospitable. Food and drinks are overflowing. Amenities are complete for me, there is always something for everyone. The only complain I had was since we were there during spring break, there were a lot of college students and so therefore some of them leave some drinks or plates on some random spots but apart from that they are just minding their own business like everyone else. "

"Very good resort ! Very friendly staff. Clean facilities and sea facing rooms"

"Amazing place .. "

"This place was beautiful, excellent food, friendly staff and lots of fun "

"This resort was clean, safe, quiet and easy to find your way around which was nice traveling with kids. There were a few pools to pick from and we were always able to find a chair on the deck. For people who complained about the beach, yes it is small but it was well kept by the staff and my kids enjoyed it. My only complaint was there could have been more staff working in the restaurants as there was often long wait times for things. The buffet staff were incredibly busy and constantly moving and as such we made if halfway through breakfast without water or coffee. This was not a fault to the staff as they were doing the best they can, this also lead to long wait times for food/service at the restaurants as well. We would definitely come back."

"Clean room, friendly staff, great food selections."

"Customer service was excellent and prompt. Our room was clean and spacious. Beach front was beautiful with lots of access to seating both poolside and on the beach. "

"Stayed for 5 days. Very clean room, super fast check in and check out process. Overall amazing hotel, staff was great as well. Will definitely be back. "