Pacifica Hotels Bay Area hotels

Overall good property with helpful staffs

Nice Hotel

The room was clean and fresh. The bed linens were crisp and clean. The room was equipped with a coffee maker, microwave, refrigerator, iron, flat screen tv, and hair dryer. Complimentary bottled water, coffee, fruit and pastries are provided in the main office in the morning. The hotel staff was friendly, even going so far as to remember and address me by my name when greeting me in the morning. My primary complaints would be 1) the road noise, which, for the most part can be shut out by...

Judy at the front desk was amazing. Her excellent customer service was such a relief after a terrible experience down the street. She really saved the night.

Exceptional hotel. Primarily, the staff was professional and courteous with personality. Ricky was outstanding at check-in, Giselle was enjoyable at the wine bar, and Kevin was kind at check-out. The room was quiet and very well designed. Little details in the design were smart and made it super comfortable. Love the blackout shades and the shade in the “window” of the bathroom. Nice to have a foot bar in the shower. There were no plastic bags in the garbages. Loved the floor material. Super...

Their guest service is a 20/10. I called earlier in the week to ask about arriving early and parking. They were gracious and accommodating, saying we could check into our room if it was ready when we arrived. On arrival, the doorman (shamefully I didn’t get his name) was welcoming, friendly and efficient. I had injured my knee a couple of days earlier and was on crutches and he did everything he could to help me. At the front desk, Jared and Dominique were warm, welcoming, professional and...

Great staff and amazing history

My stay was fantastic. The only negative thing I experienced was that they removed the US flag from its place of honor at the peak of their hotel in order to fly a pride flag in its place. As a veteran whos friends gave their lives for the US and whos coffins were draped with that flag, this was intolerable. There were plenty other places they could and did fly the pride flag. It should never fly in lieu of the Stars and Stripes.

Host Alexis went above and beyond to assist us with our stay. She was awesome!

It was a bare bones facility, which is all we needed, clean and convenient to folks we were visiting, with a great cafe across the street. Staff was very friendly and check-in was easy. An extra blanket would have been nice, as opposed to having to turn up the heat, but we were plenty warm in the cool and rainy weather.

The hotel has been completely renovated and is tastefully decorated, cozy, with ample parking, and a g family running it are very lovely people.

Great stay!

The emblem is a true gem. the staff from the moment we walked in until the moment we left were exceptional, friendly and accommodating. The room was very comfortable, and we loved all of the creative touches if you are looking for comfort, fun and inspiration stay here.

I would stay their again great service and it’s was a very relaxing atmosphere

It's a charming, well-maintained older California building. We stayed in a room overlooking the courtyard and enjoyed the quiet, the flowers and the serenity of the whole location. It's convenient for restaurants and shops, the Hop-on/Hop-off tour bus, and there's even a 24-hr Walgreens close by. We're very happy to have found a hotel in San Francisco we want to return to.

Extremely quiet and comfortable rooms. Located off fwy but couldn't hear any noise from inside the room. Very spacious and perfect for a grown family. The only thing that was needed was a real queen or king bed instead of full size beds. Rooms have ample room to accommodate those sizes.

Great area, great staff,

Close to shopping and restaurants. Staff was very accommodating as we arrived a couple hours before check in and they were able to get us a room rather quickly. We were okay if they were not able to but I appreciate they were able to make the effort.

The property was great except for an unexpected $15 parking charge