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Quality Inn & Suites Palm Island Indoor Waterpark

2.5 star property
Family-friendly hotel with a water park and free breakfast

Choose dates to view prices

Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

View from property
Interior
Restaurant
Premium bedding, desk, iron/ironing board, free cribs/infant beds
Lobby
Quality Inn & Suites Palm Island Indoor Waterpark offers relaxation and adventure. Enjoy a free continental breakfast, bar, arcade/game room, and children's pool with waterslide. Multilingual staff and free WiFi ensure a comfortable stay.

Reviews

5.0 out of 10

Popular amenities

  • Room service
  • Pet friendly
  • Breakfast included
  • Laundry
  • Housekeeping
  • 24/7 front desk
The current price is NT$2,322
NT$2,577 total
includes taxes & fees
Sep 30 - Oct 1

Room options

Check availability for these dates

Tonight

Sep 5 - Sep 6
Check availability for tonight Sep 5 - Sep 6

Tomorrow

Sep 6 - Sep 7
Check availability for tomorrow Sep 6 - Sep 7
Available filters for rooms
Showing 6 of 6 rooms

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Shower/tub combination
Private bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Shower/tub combination
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Shower/tub combination
Private bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Shower/tub combination
Private bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Shower/tub combination
Private bathroom
  • 24 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Shower/tub combination
Private bathroom
  • 24 sq ft
  • Sleeps 4
  • 2 Double Beds
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About the neighborhood

Map
8250 Park Rd, Batavia, NY, 14020

What's nearby

  • Palm Island Indoor Waterpark - 5 min walk - 0.5 km
  • Batavia Downs Casino - 18 min walk - 1.5 km
  • United Memorial Medical Center - 4 min drive - 2.9 km
  • Rochester Regional Health - 4 min drive - 2.9 km
  • Horseshoe Lake - 9 min drive - 12.1 km

Getting around

  • Buffalo Niagara Intl. Airport (BUF) - 36 min drive

Restaurants

  • ‪Starbucks - ‬20 min walk
  • ‪Batavia Downs Gaming & Hotel - ‬17 min walk
  • ‪Starbucks - ‬10 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Wendy's - ‬3 min drive

About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Family-friendly hotel
You can look forward to free to-go breakfast, an arcade/game room, and dry cleaning/laundry services at Quality Inn & Suites Palm Island Indoor Waterpark. Free in-room WiFi and a 24-hour business center are available to all guests.
Other perks at this hotel include:
  • Free self parking
  • An electric car charging station, a water park (surcharge), and a porter/bellhop
  • A vending machine, a water dispenser, and a front-desk safe
Room features
All 194 rooms boast comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free WiFi and free newspapers.
Other conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and shower/tub combinations
  • TVs with premium channels
  • Refrigerators, microwaves, and free infant beds

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Arcade/game room
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business center
  • 7,319 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Children's pool
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per accommodation, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Frequently asked questions

Is Quality Inn & Suites Palm Island Indoor Waterpark pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 20 per accommodation, per night. Service animals are exempt from fees.

How much does it cost to stay at Quality Inn & Suites Palm Island Indoor Waterpark?

As of 2025/9/5, prices found for a 1-night stay for 2 adults at Quality Inn & Suites Palm Island Indoor Waterpark on 2025/9/30 start from NT$2,322, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Quality Inn & Suites Palm Island Indoor Waterpark?

Self parking is free at this property.

What time is check-in at Quality Inn & Suites Palm Island Indoor Waterpark?

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM. Late check-in is available during limited hours.

What time is check-out at Quality Inn & Suites Palm Island Indoor Waterpark?

Check-out is at 11 AM.

Where is Quality Inn & Suites Palm Island Indoor Waterpark located?

This family-friendly Batavia hotel is within 1 mi (2 km) of Palm Island Indoor Waterpark, Centennial Park, and Batavia Downs Casino. Holland Land Office Museum and Rochester Regional Health are also within 2 mi (3 km).

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Quality Inn & Suites Palm Island Indoor Waterpark Reviews

Reviews

5.0
Rating 10 - Excellent. 106 out of 1005 reviews
Rating 8 - Good. 146 out of 1005 reviews
Rating 6 - Okay. 168 out of 1005 reviews
Rating 4 - Poor. 217 out of 1005 reviews
Rating 2 - Terrible. 368 out of 1005 reviews

4.8/10

Cleanliness

6.4/10

Staff & service

4.4/10

Amenities

4.4/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

eric

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is filthy, and the most of the hotel is filled with homeless people that wonder the he halls like zombies
Stayed 2 nights in Aug 2025

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Jun 2025

4/10 Poor

Ronald

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rub down property, limited services
Stayed 1 night in Aug 2025

2/10 Terrible

Katelyn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures showing the hotel are not the same as a the actual hotel. The room had pubic hair on the towels, collapsing roof, stains on the bed and pillows, and only a broken flashing light in the bathroom. The place looked like a hotel for the homeless,
Stayed 1 night in Aug 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff great stay
Stayed 1 night in May 2025

2/10 Terrible

William

Disliked: Cleanliness, amenities
This place should be condemned. The updates needed are beyond help. Water park is only open a few hours on weekends only.
Stayed 1 night in Aug 2025

2/10 Terrible

Mackenzie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Just a very old, outdated, and dirty hotel.
Stayed 1 night in Aug 2025

2/10 Terrible

Mabel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, had to cancel reservation due to unsafe and filthy conditions.
Stayed 2 nights in Aug 2025

2/10 Terrible

Jason

Disliked: Cleanliness, amenities, property conditions & facilities
This property is run down and the rooms are dirty. It looks nothing like the pictures. Very disappointed
Stayed 2 nights in Aug 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities
The elevator broke but otherwise good experience
Stayed 2 nights in Aug 2025

2/10 Terrible

Dioselina

Disliked: Cleanliness, amenities, property conditions & facilities
I did not enjoy the stayed at the hotel. The hotel has a great location but the the room is in poor condition, the elevetor is has damage on the wall, some rooms have broken front doors. In addition the breakfast wasn't good at all. No options!!! This is the wor
Stayed 1 night in Sep 2025

4/10 Poor

Diane

Disliked: Cleanliness, staff & service, property conditions & facilities
Could use a coat of paint all over. Door glass was smashed on side entry. Creepy people hanging around outside.
Stayed 1 night in Aug 2025

6/10 Okay

Tiffany

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel room was not clean. There was makup on my pillows. The toilet didnt work, at least they changed our room. The 2nd room was much better and i cam tell it was actually cleaned.
Stayed 1 night in Aug 2025

2/10 Terrible

Rhonda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the indoor waterpark was good for the kids
Stayed 1 night in May 2025

2/10 Terrible

Kara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Waterpark is only open for limited hours on Saturday and Sunday. Glass doors were shattered. Building inside and outside are disgusting. Instantly checked out and asked for a refund due to the unsafe conditions for my family.
Stayed 4 nights in Aug 2025

8/10 Good

Yaseem

Good stay great customer service
Stayed 2 nights in Jun 2025

2/10 Terrible

Rajkumar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No proper maintenance and smells bit wierd
Stayed 2 nights in Aug 2025

2/10 Terrible

Ciara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t recommend
Stayed 2 nights in Aug 2025

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
swe did not register or stay 8/14-15 we stayed 8/16-17
Stayed 1 night in Aug 2025

2/10 Terrible

Liam

Disliked: Cleanliness, staff & service, property conditions & facilities
The plug in the room kept exploding and the floor was moldy lol..
Stayed 1 night in Aug 2025

2/10 Terrible

Andrea

Disliked: Staff & service, amenities, property conditions & facilities
Basically everything in the room was broken. Not enough lighting and felt very unsafe. The hallways smell of bleach and smoke. We went back up to the front desk and let them know we would not be staying and left.
Stayed 1 night in Aug 2025

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
The whole building is in desperate need of some TLC, probably even a renovation.
Stayed 3 nights in Jul 2025

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
Was last here about 6 years ago. The place has been gutted of any amenities. Waterpark and bar are long gone. It’s literally a place to park and a room for the night. One towel, broken sink, tiny monitor for a tv. You’re not saving anything by staying here.
Stayed 1 night in Jul 2025

2/10 Terrible

Cynthia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet didnt flush, switched to another room. Group of people tailgating under my window until 1am, manager could not make it stop. I did not feel safe at all. No amenities in room except microwave and tv. Will not go back
Stayed 2 nights in Aug 2025

2/10 Terrible

Nicole

Disliked: Staff & service, amenities, property conditions & facilities
It was gross people were living on the property, door is broken to get in, the facility is not secure, mismatch furniture, no cap on the vent in the bathroom, mattress are really old, all around dirty and unsafe
Stayed 1 night in Aug 2025