Find hotels in Balcones de Loma Linda, Mazatlán

"We had a wonderful stay overall and truly enjoyed all 7 days. That said, I’ll highlight a few things others may want to consider. This review is for a connecting room booking (2nd and 7th floors). At check-in, despite paying extra for an ocean-view connecting room (needed for young children), we were told none were available. There was little effort to resolve this until I advocated for a solution. We stayed one night in a 2nd-floor connecting room (no ocean view) and then moved to the 7th floor. It worked, but was inconvenient, and no compensation was offered. The rooms are dated and not what I would expect of a 4-star property. Beds smelled musty, extra blankets appeared unwashed, and we had issues with a clogged toilet and a slow-draining sink. The pillows were very uncomfortable, so we improvised. Connecting rooms are at the ends of the building, which offers great views but comes with constant fan noise. Pools and waterslides were fun, though the slides are quite rough—many guests mentioned minor injuries. Don’t leave towels unattended; ours was taken and replacement fees apply. Food was good but repetitive. The reservation app is difficult—lining up early worked best. Staff were excellent and kept everything very clean. The beach is beautiful for sunsets but not swimmable beyond knee depth. Overall, a fun stay with great staff, but some service and maintenance gaps."

"Todo muy bien 100% recomendado"

"Very little if any spoken English which made it hard to communicate with any staff members. Very much so a more visited resort from locals in Mexico. Food was below average with very few options to pick from and same stuff day after day. Nathalie our server at the outdoor bar was the best part of our trip! She was very nice and always attentive and had drinks to us the whole day. "

"Clean "

"We understand is beach front hotel but have a roof open party nobody in the hotel can sleep or relax. "

"clean room with a nice ocean view. only issue was with the shower, no hot water even after letting the water run over 10 minutes, barely lukewarm water."

"Yes"

"For a brand new building, the rooms are just blah. Zero amenities, poorly thought out and lots of issues already. Door is tough to unlock, hot water takes forever and the terrace on our room was not worth it. Bigger reason for the poor score is the beach scene is non existent. Whoever designed this building on prime beachfront real estate should be embarrassed. Also, the pool closes at 7???? The breakfast is outrageously expensive and not worth it all. Would not recommend."

"Very nice location"