Western Suburbs 5 Stars Hotels

"I stayed on 5 May 2026 and arrived in the late morning. I would like to give special compliments to Vijay from the concierge desk, who was exceptional in his service and made a very positive impression. Overall, the service from the hotel staff , from the front desk, the restaurant team, to the housekeepers ,was warm, professional, and much appreciated. Unfortunately, the car service experience left much to be desired. I had provided my airport pickup details a week in advance, but no pickup was arranged upon arrival. I also hired a full car service for the following day, but there appeared to be no record of the booking. While I had a generally pleasant stay and appreciated the service from the hotel team, the car service coordination needs to be improved significantly to match the overall standard of the property."

"It's excellent"

"Very clean room, 80% staff excellent (depends on whom you approach), breakf not bad, beach view not bad. "

"The staff is amazing and courteous. They are also helpful, bringing me to the room with no issues. The place is very clean with a fresh scent of breeze. The breakfast selections are also magnificent with tastes from various regions. I find them overall luscious, a lot more than having just pancakes, cereal, eggs, yogurt, and bagels."

"Yes"

"The room was clean, and the staff were friendly and helpful throughout my stay. The only downside was the heavy traffic outside the hotel, which could be a bit inconvenient. Aside from that, everything else was great. I would definitely stay here again."

"Had a mishap and informed the hotel hours before checking but they refused to cooperate and refund the money The did not even offered a partial refund. Had my booking company called also and they refused. Horrible customer service they are only interested in the finance aspect not the humane feelings. We were 3 ladies 63, 74, 75 Traveling together Stay away from this inhumane hotel. "

"It was ok, but not to what other hotels provide in the area"

"Friendly staff, good breakfast, well located, good deal"