Courtyard by Marriott Mumbai International Airport

This is very nere to the airport good hotel to stay

Being titanium members, we have stayed at various Marriott hotels and had pleasant experience, however, this stay was not at all what is expected of Marriott standards. Titanium members were ill-treated. The check-in experience was horrible and the lady did not provide us any information on breakfast, connecting wifi, dining, etc. We had to switch three rooms in less than 24 hours. The hotel staff plays blame game with us for their miscommunication between "All Care Line" and reception. It took more than 45 minutes to get keys to the new room. We do not care about anyone carrying our luggage as we are used to self-service and nor do we care about the floor or view. The room started to smell smoke for more than an hour but the maintenance came in 30 minutes later to say he does not smell anything. Also, we had to wait for water and some towels for more than 30 minutes that too later in the night. We requested for a weighing scale and the non-working scale arrived after 1.30 am, when we were asleep. There is one single line for reception, in-room dining, and housekeeping. This leads to requests lost in communication to the right department. Furthermore, the breakfast was cold each and we were denied fresh paratha when another guest was served in front of us. We were charged for in-room dining dish that we had returned. The staff do not enjoy their job. No service for money charged. Please avoid this hotel and stay at other branded better hotels near the airport. Save yourself!

No complaints about cleanliness or property anesthetics. Staff was polite and courteous. Dislikes King bed is not king size, more like queen-ish. The room we were was not family friendly - bathroom door had no locking feature, the shower and the room were separated by transparent glass which could only be covered by curtain from the outside. None of these are helpful when you have a toddler running around exploring things. Also when we checked in the room there was a safety pin just lying around, thankfully my wife found it and disposed it before the toddler could get to it. Lastly while the buffet spread was great and generally good the staff left me with awkward experience. First of all there were like 50 staff to about 10 guests when I walked in. There were always a group of staff crowded at the Dosa counter yelling orders at the chef and talking in the most unprofessional tone even with guests around. I had to wait for them to get their attention to reach for some of the dishes they were obstructing, completely oblivious to the presence of guests around. Secondly the staff is just watching you like vultures to clear the plate the moment the think you have finished the dish. They are always watching which makes it really awkward. Don't get me wrong, none of them are obviously impolite or rude but this practice is insane so much so that it put us off. All in all for the price I paid I am completely disappointed and I had planned to book another night but I certainly won't