海利根克勞兹5 星級飯店

「Martín nos dio una excelente atención. El departamento está muy bien ubicado. A una calle está la estación de metro para trasladarse a donde sea. Hay súper mercados cerca y el tráfico vía también. Excelente! 」

「飯店超讚的!!!!! 地點又好 無可挑剔」

「飯店泳池非常漂亮舒適」

「Excellent hotel, staff very friendly and helpful. Would definitely seek this hotel out again. Very modern, very upscale. WiFi was a little stop and go. 」

「I had my wonderful stay with my friends in Vienna. The location is convenient. Spacious and clean room. Staff are very helpful. Good recommendation of the restaurants. The breakfast is delicious with champagne provided. 」

「Nice hotel, good service 」

「The hotel staff is very nice and helpful. The hotel is gorgeous and classic.」

「Das Hotel liegt ausgezeichnet, Wien liegt einem zu Füßen. Mitarbeiter sind nett aber es fehlt eine gewisse Wärme. Zimmer sind toll eingerichtet und sehr komfortabel. 」

「Service quality is inconsistent from different staffs, some are nice and some are rude and unprofessional.」

「There are some things need to improve: 1. The bed’s corners are sharp and easy to hurt legs; 2. Bar’s upper corner is sharp and easy to hurt head too; 3. The cleaning lady forgot to refill the tissue and hair wash every day.」

「非常好的一家酒店，就是在入住時雖然備注要高樓層，但是還是安排在1層，除此之外住了3個晚上，房間竟然有蒼蠅在，告訴酒店工作人員但沒有反應。但不影響我對酒店的好感，設施非常棒，名牌洗漱用品，床睡得舒舒。」

「Great to return to the palace. Service is always great, breakfast is amazing. Rooms are wonderful and the spa is a great place to chill」

「維也納是中心，搭輕軌走路近市區都方便，房間布置得很用心，乾淨舒是每日也有櫃檯人員有問題都可以隨時提問，可以隨時以email連絡回復都很快速，廚房用具等都很乾淨新穎，住到捨不得離開。 Great location in Vienna City Center, staff are helpful and super friendly. This is not a hotel, but this service apartment also have front desk staff there to help. Room is very cozy with lots of detail decorations in room. Kitchen facility and washing machine are clean and nice too! Wish we could have more days to stay. 」

「The hotel has a nice location. Great view from the room facing the city center. The lighting inside the room is just too dark.」

「Generally satisfied with services for our 8 nights stay, but surprised on quite of few tour groups check-in , affecting the ambiance of the loony and breakfast area ! 3 days the room cleaning didn’t finish before 3pm .. until we called up upon our return to the room, and surprised the room not cleaned, the housekeeping came as our request! 」

「The hotel is upkeeping well. Good location. The services are excellent. 」

「Almanac Palais was a wonderful hotel. The location was perfect, food was excellent (including many vegan options), and rooms were so comfortable and stylish. The staff were also friendly across the board. Highly recommend choosing this hotel for your trip to Vienna!」

「好：房間位置不錯，設備舒服，人員友善。 失望的地方： 入房時下午3：40到時等了40分鐘 告知是蜜月之旅，結果還被安排在擁擠狹小的房間，窗戶沒有任何景色，反而面向一個鐵制設備，完全不像是5星的服務。我新婚妻本來很期待這間5星飯店，結果滿臉表情都是失望。 向前台要求換到有歌劇院景色房間後，被換到一個面向另外一個建築的房間，還是沒有甚麼景色，不過至少比較寬敞。 退房時發現有另外一個經理email通知我們可以換到更好的房間，但那時已經太晚了。 若能在第一晚就提供，會讓人感覺是貼心的五星服務。 當初選擇這個相對昂貴飯店就是因為景色和服務，結果兩個都沒有。」

「我住在383房间，感觉不错」