East Central Shelby 5 Stars Hotels

"The room was very unique and we both enjoyed our stay. We were celebrating a 60th birthday. Not sure I’d rate this a 5 star hotel however. The housekeeping staff was definitely not 5 star quality in fact they actually missed cleaning our room on one of the three days that we were there. According to the front desk they are shorthanded and are making attempts to hire. We also called the front desk, via the room phone, to ask for fresh towels and we were placed on hold for 40 minutes we finally just hung up. We then asked, in person at the front desk, why no one would answer the phone. They said “we were too busy” Really at $350 a night you were too busy!! The free standing elevator seemed like it was broken more than it was operational. On Sunday night we made reservations at the Lookout restaurant which was only accessible via the free standing elevator. We left plenty early for our 6:00 pm reservation. It was so chaotic trying to get to the restaurant we barely made it in time. When we were seated we receive this very cheesy looking menu that wasn’t even close to what was advertised. When we inquired about this our waiter said on Sunday the menu is extremely limited. He also stated that he wished this was clearly noted so the guests don’t get disappointed. On the bright side our waiter was excellent. He also steered us in the right direction regarding ordering and the food was excellent. The enter staff was very friendly and went out of their way to make you feel at home."