西敏市 5 星級飯店

「Very friendly staff, convenient location.」

「地點極佳」

「I booked a deluxe suite and was assigned to a room on 8/F. The layout is so odd that one cannot really enjoy the space as the sofa and desk are located in a corner at the back of the room. The bed is slightly bigger than a single bed. The worst is the wardrobe, which is very run down and the condition is comparable to that of a very old motel. On day 2, the room started to have strong cigarette smell and did not go away as the ventilation in the room is no good. After I complained the hotel...

「The staff are friendly and helpful and this makes the Royal Lancaster outstanding」

「Great location」

「disappointing for a five star hotel. We stayed for 6 nights across t separate visits. Unfortunately, the service feel short fo vie star expections. The conditioner dispenr was broker and the staff who rplaced it left the bathroom dirty. Our room was not cleasn b」