西敏市 5 星級飯店

「Very friendly staff, convenient location.」

「地點極佳」

「I booked a deluxe suite and was assigned to a room on 8/F. The layout is so odd that one cannot really enjoy the space as the sofa and desk are located in a corner at the back of the room. The bed is slightly bigger than a single bed. The worst is the wardrobe, which is very run down and the condition is comparable to that of a very old motel. On day 2, the room started to have strong cigarette smell and did not go away as the ventilation in the room is no good. After I complained the hotel...

「The staff are friendly and helpful and this makes the Royal Lancaster outstanding」

「We loved the location, the history and the staff.」