Ueno 4 Stars Hotels

"Convenience, onsen onsite and shopping mall "

"We stayed here for two non-consecutive nights, first after a full day at DisneySea. The location is very convenient for Disney; 3 subway stops (~15 min). Shiomi Station is across the street (a 2 min walk). Exploring other parts of Tokyo requires a line transfer, which isn’t ideal with tired kids, but still manageable. For example, we opted for Ginza instead of Shibuya on our last night due to the shorter commute. Check-in was excellent. The staff were warm and welcoming, the lobby is spacious, amenities are freely available, and having a FamilyMart attached to the hotel was extremely convenient. We stayed in a family room with four twin beds, and there was still enough space for two large suitcases. The only downside was the lack of drawer space. The beds were very comfortable, and the shower had great water pressure. What truly stood out was the staff’s exceptional service. We had forwarded our luggage from a previous hotel using Airporter. The hotel confirmed they could receive our prepaid luggage, and they were incredibly responsive to all my questions via Expedia’s chat. When my daughter lost her backpack at Tokyo Skytree, a front desk staff member kindly called lost and found on our behalf, translated for us, confirmed the bag was found, and even asked about shipping options since we were leaving for Kyoto the next morning. They stored our luggage while we were in Kyoto. They also made disposing of our damaged luggage incredibly easy & no fees. I highly recommend!"

"Clean hotel, very competent staff rooms are well taken care of and clean. "

"Good location, family friendly, would stay here again. It was clean."

"Very clean, in a great location. Very close to lots of restaurants and train stations but quieter than staying in busier areas like Shibuya or Shinjuku"

"Very clean room , very comfortable beds. Staff very nice . Best location!!!!"

"Nice room, great view of the city and Tokyo tower, very clean, amazing staff that are helpful."

"Very nice hotel"

"Excellent rooms! Friendly staff and delicious breakfast! Will definitely go back again."