Heart of England 4 Stars Hotels

"I am going to leave an honest as possible review. Firstly, the staff at the hotel were friendly, and welcoming - especially the front of house. They welcomed me and my two kids with warmth and friendliness. They also did their absolute best to give us a high floor (as I wanted to impress the kids). The room itself was nice, with great views. However, for the price of this hotel, there are a few niggly complaints. 1. The AirCon didn't work. The lowest temperature they allow is 19 c. That's for sustainability, I understand, but it's useless when it doesn't work. The glass fronted building also allows a great deal of heat in, which can only be countered by closing the blackout curtains. This is fine, but if you want to be able to appreciate the view in the day time, you'll need A/C to be working. 2. The breakfast staff seemed to just be two people. This meant that they were absolutely run off their feet trying to fix things like the coffee machine, pancake maker (didn't work), refill food, help guests, clean tables, etc. Perhaps they were just missing a staff member (or two?) but, in reality, a hotel like this should be able to compensate for a person down by bringing in staff from elsewhere to support. 3. This might seem a small first world thing but the TVs in the room are not smart, as advertised - the casting doesn't work. Kids disappointed as they don't get TV in hotels much. Positives: Clean Beautiful main bathroom in Suite Very close to a Londis Great view"

"I had an absolutely amazing stay at the Crowne Plaza Birmingham City Centre. From start to finish, everything exceeded my expectations. A special mention goes to Ash at reception, who was incredibly pleasant, welcoming, and helpful throughout my stay. He kindly arranged an early check-in and even offered me a late check-out free of charge, which made a huge difference to my trip. The hotel itself was spotless, with a very clean and comfortable environment. The breakfast was excellent—varied, delicious, and very family-friendly. The location is perfect, especially if you’re visiting for events. I stayed during the Birmingham Half Marathon, and the hotel was ideally situated—just about a minute from Centenary Square and around a five-minute walk to New Street Station, making everything easily accessible. Overall, I couldn’t have asked for a better experience. I would highly recommend this hotel and will definitely be returning in the future!"

"We had a lovely stay and overall a fantastic experience. The hotel was clean, well presented, and had a really welcoming atmosphere. Our room was comfortable and had everything we needed for a relaxing stay. The breakfast buffet was amazing, with a great variety of fresh options to suit everyone – a perfect start to the day. The staff throughout the hotel were warm, friendly, and always happy to help, which really made a difference. The location is excellent, right by the NEC and very close to Birmingham Airport. We visited the Gladiator Experience at the NEC, which was so easy to reach on foot in under 10 minutes – super convenient. A special mention to Karisma, who served us food and drinks at the bar on Friday evening, even towards the end of her shift. She was incredibly friendly, attentive, and made us feel so welcome. Her positive attitude and excellent service really stood out. Thank you to the whole team – we would definitely stay again and highly recommend it to others!"

"Nice room. Very clean. Located right in the centre"

"We were very pleased with our choice of hotel. Very comfortable room and good breakfast, which was well organised even though it was busy."

"Great budget option for a night in Birmingham"

"Spotlessly clean big room helpful staff"

"Our stay was very relaxing, luckily the weather helped with this. I would recommend booking the superior room for the stay very spacious and clean. Bathroom was a bit outdated, but didn’t bother us. Staff are very friendly, welcoming and accommodating which were more important. Had known you can take golf lessons, I would have booked this to explore this further, as they have a golf shop on site."

"From the parking, to reception staff, the room cleanliness and overall facilities, we had an outstanding stay. Thankyou. It was a great quick getaway for not wanting to travel far in the midlands."