El Cerrito 4 Stars Hotels

"Very disappointing experience at the Sheraton San Diego Resort. I booked a Marina Tower room specifically for the view and location, but at check in I was placed in the Lanai Tower and told it was an “upgrade.” It absolutely was not. The room had no view and was far from where we parked. The staff discouraged me from switching rooms and told me the hotel was fully committed for the night, which made it seem like the Marina Tower rooms were oversold. After parking, we had to load our luggage onto a bell cart and drag it across the property while managing two kids, one of them a toddler. It took a long time to even find the building and room. They eventually moved us to another room, but our bill included extra charges that had to be corrected later, including an extra person fee and another room charge that should not have been there. While those were eventually removed, guests should not have to carefully review their bill to avoid being overcharged."

"Excellent hotel right next to cruise ship pier. Couldn't have had a better experience. Staff was very helpful and friendly."

"Pool seating was less than expected during a holiday weekend. Only water fountain refill station was in the gym. "

"Will definitely come back "

"Great place to stay. Very clean and well taken care of."

"Dog track of a hotel. Not sure how this is rated 4 stars. Old run down rooms that smell like mildew, things falling apart, rust, and damaged. "

"The view was fantastic. Room had black mold above the bathroom light that had been broken and not fixed before our stay. Staff offered upgrade for our honeymoon then mentioned it was an upcharge. The ice machine outside our room was broken and I could hear it malfunctioning all night. There was a teamsters union party that was screaming and partying all night for the first three nights we were there. Hidden fees were almost double the cost of the stay. Called hotel and emailed and only got through and was met by very rude customer service staff who offered one free night and gave the money back for the upgrade. So, we do everything we could to be out of the hotel room. Wouldn’t stay there again. "

"Perfect service "