While waiting alone in the lobby for my partner, Jackson, I was approached and aggressively harassed by a woman clearly not a guest who began circling me while yelling threats and disturbing accusations. She maintained unsettling eye contact, accused me of stealing her husband, and was holding what appeared to be a sharp object in her hand. I felt completely unsafe and genuinely feared for my life.
This happened right in your lobby, yet no hotel staff inside intervened. The only people who stepped in were valet personnel outside, specifically Steven, who remained by my side and helped calm the situation until Jackson returned. His actions were professional and kind, and I believe he deserves recognition but the fact remains that the interior staff failed to act during a moment of clear distress.
As a guest, I had every expectation of safety and support on your property. What I experienced was not only frightening but unacceptable. I am still shaken, and I believe it’s important that this be acknowledged and addressed properly.
Given the severity of the incident and the lack of proper in-hotel support, I am respectfully requesting compensation in one of the following forms :A full refund for my stay at the Westin San Diego Bayview, or Two complimentary nights at your Westin Long Beach location to support me during my upcoming orientation at CSU Long Beach.
I am a first-generation college student preparing to transfer, and I can provide documentation confirming my orientat