The hotel itself is great, but this time the experience was terrible. We stayed in Room 656, and from 1 AM to 4 AM, there was constant noise and commotion next door. It seemed like someone was drunk, and they were banging on the walls the whole time. I couldn't sleep at all throughout the night.
The next day, I went to the front desk to negotiate a solution. I asked for a refund since I didn't sleep at all, and I didn't even request any additional compensation. The front desk staff seemed to agree and said it was possible, but they needed Expedia to contact their hotel because Expedia was the one who charged me. So I had to leave the hotel and try to contact Expedia. The result? The hotel refused to refund me. This means that not only did I not get any sleep, but I was also deceived by the hotel. What a "wonderful" experience.
Love the hotel, even though there was a small mixed up with my wings order the customer services was amazing
Shakia
於 2025 年 7 月住了 1 晚
6/10 一般般
Ruben
2025 年 7 月 26 日
不喜歡:住宿環境和硬體
Ruben
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Dennis
2025 年 7 月 25 日
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
LocationI’m
Dennis
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Liliana
2025 年 7 月 23 日
喜歡:整潔度、員工素質和住宿環境和硬體
Great place
Liliana
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Ana
2025 年 7 月 22 日
喜歡:整潔度、員工素質和住宿環境和硬體
EXCEPTIONAL SERVICE
Ana
於 2025 年 7 月住了 3 晚
8/10 不錯哦
Loni,Yucaipa
情侶出遊
2025 年 7 月 22 日
喜歡:設施服務
Overall it was fine. Just no hot water so my husband and I took cold showers the last day.
Loni
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Francisco
家庭旅遊
2025 年 7 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great time
Francisco
於 2025 年 7 月住了 1 晚
10/10 有夠讚
John
團體旅遊
2025 年 7 月 21 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I’ve stayed at the Hard Rock Hotel twice before and they never cease to disappoint. My only minor complaint is my room was next to the exit door on my floor and whenever anyone left I heard the door slam. Other than that the staff, valets and parking attendants were fantastic. I give them 10 stars plus for adding a Nobu restaurant. I ate there and the food was perfection. I savored every moment.
John
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Oscar
2025 年 7 月 21 日
喜歡:整潔度、員工素質和住宿環境和硬體
Excellent property and service
Only its a little noisy because is near gaslamp
Oscar
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Scott
2025 年 7 月 21 日
喜歡:整潔度、員工素質和住宿環境和硬體
tub in room was high and awkward to get in and out of
Scott
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Michael
情侶出遊
2025 年 7 月 20 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This was a great experience as always!
Michael
於 2025 年 7 月住了 1 晚
8/10 不錯哦
jorge
情侶出遊
2025 年 7 月 20 日
喜歡:設施服務
Good service. Room clean
jorge
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Jeffery
情侶出遊
2025 年 7 月 19 日
喜歡:整潔度、員工素質和住宿環境和硬體
Everyone was so helpful and friendly! Everyone needs a raise!
Jeffery
於 2025 年 7 月住了 3 晚
8/10 不錯哦
Jennifer Dennise
2025 年 7 月 19 日
喜歡:整潔度和住宿環境和硬體
A lot of cool memorabilia, lots of good restaurants nearby.
Jennifer Dennise
於 2025 年 7 月住了 5 晚
10/10 有夠讚
Nicole
情侶出遊, 商務旅客
2025 年 7 月 19 日
喜歡:整潔度、設施服務和住宿環境和硬體
Our view off of the balcony was beautiful and breakfast at Mary Janes was delicious!
Nicole
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Ryan
情侶出遊, 團體旅遊
2025 年 7 月 18 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location
Ryan
於 2025 年 7 月住了 2 晚
10/10 有夠讚
marguerite
2025 年 7 月 16 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel has a great location, clean, and has a great staff. It's next to Petco Stadium and across the street from the convention center.
marguerite
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Karl
情侶出遊
2025 年 7 月 16 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff were kind, patient, helpful, generous. An awesome long weekend.