The hotel was beautiful and the lady that checked us in was so nice and professional, however we really wanted to have dinner at the onsite restaurant so we went down and the bartender was very flustered because it was a busy night and said it would be a 25 minute wait, we said oh that’s fine we will wait, she took our info and forgot about us completely… three tables were sat before us so we went to ask and then they realized what had happened but didn’t apologize, we were sat at a table and then we never had anyone come take our drink order so we had enough and left to a restaurant close by, which then made the night even later and we didn’t get to swim as a family. That same night there was an intoxicated man at the hotel and the staff was acting extremely suspicious and my spouse and I were concerned because they said they didn’t have any experience with that situation and didn’t know what to do exactly. The price for the room didn’t match what we received, we ended up getting a handicap room and we are not handicapped, when I asked if that was normal the question was completely ignored. I never leave reviews and I never complain but this was our families first vacation together and for what I paid I am greatly disappointed. I understand things go wrong but it was one thing after another.