Upper Matecumbe Key 3 Stars Hotels

"Upon getting to the room after checking-in at a separate building, we found no coffee-maker in the room, the refrigerator was unplugged with water in the freezer, the safe was locked, the beach towels were missing, the phone unit didn’t work…dialing the front desk from the cell phone took us to the voice mail. Had to walk to the front desk several times for resolution. The staff member at the front desk during the check-in was nice and friendly though. To check-out early in the morning the next day, nobody was at the front desk without notices left on the counter; although, we were told about its 24-h operation. Only when getting out of the door, already wasted time trying to figure out what to do, I saw a piece of paper on the glass door with hand-written message, which is easily lost and not noticeable with being dark outside. Why not to leave that notice on the counter?! Or type it in bigger thicker letters, use brighter colors if putting something on the glass door. It was the most stressful check-out, especially when not being experienced with the rental car return center at MIA and ETA at that area. Hope the listed concerns can be addressed in a timely manner for the next customers have time to relax & enjoy their stay. Thank you."

"Great place to relax and unwind. Room was very comfortable and attractively decorated. The grounds were beautiful and pristine. Loved it."