「We booked a reservation online and it was confirmed, only to arrive at the hotel and be told that the desk attendant had cancelled it because she believed the hotel was full. We asked her to confirm and she rudely told us she was the only person there. When we inquired about different room types that may be available, she told us there would be a significant cost increase. She was extremely unhelpful and we ended up booking at another hotel. 」
「We booked a reservation online and it was confirmed, only to arrive at the hotel and be told that the desk attendant had cancelled it because she believed the hotel was full. We asked her to confirm and she rudely told us she was the only person there. When we inquired about different room types that may be available, she told us there would be a significant cost increase. She was extremely unhelpful and we ended up booking at another hotel. 」
Jenna