Vietnam Romantic Vacations

The Shell Resort & Spa Phu Quoc did not live up to its 5-star rating during my stay. Even with a premium ocean-view room booked months ahead and also arranged an airport pickup, so the resort knew exactly when we would arrive and should have had the room prepared. The room was not properly cleaned or maintained—hair everywhere, stained outdoor furniture, a cracked tub, and outdated interiors. It took far too long to reach a manager, and when I finally did. The manager on duty mentioned that all ocean-view rooms had similar wear and tear. He offered me a villa room—which was actually cheaper than what I had originally paid—and two spa vouchers. At that point I accepted the offer because I didn’t want to deal with more back-and-forth, but it still didn’t make up for the higher price I paid (over $100 USD per night for a 4-night stay). If the resort is aging, it should adjust its star rating or renovate to match the standards of a true 5-star property. I recommend renovations, including fresh paint, power washing, and updated interiors. To be honest, if the rooms and facilities are this run down, the resort should reconsider its 5-star rating. Google AI’s definition of “5-star” reflects top-tier luxury, exceptional quality, and proactive service, and this resort did not meet those expectations. That said, the pool, breakfast, transportation, and room service were great. — AT

Photos don’t do this place justice - resort was absolutely stunning and spotless, rooms were huge and so comfortable, and the staff couldn’t do enough to help! Another highlight was the breakfast which changed daily. We stayed for 4 nights over Christmas and were so sad to leave!

Staff was explicit especially LY she made sure we get what we need at anytime. She was available thru WhatsApp at anytime we needed assistance. Big thanks

Beautiful colonial style hotel and grounds. Staff first class. Lots of loungers on beach. Very good massage at spa on site. Very little reason to venture elsewhere on the island.

A beautiful well kept hotel with amazing staff who cared for every need. The deep bath was amazing for soaking out the rush of travel. Stayed a full week and got to know the staff and areas around like coffee shop in alley next door(amazing) and awesome massages across the road.

The Shell Resort & Spa Phu Quoc did not live up to its 5-star rating during my stay. Even with a premium ocean-view room booked months ahead and also arranged an airport pickup, so the resort knew exactly when we would arrive and should have had the room prepared. The room was not properly cleaned or maintained—hair everywhere, stained outdoor furniture, a cracked tub, and outdated interiors. It took far too long to reach a manager, and when I finally did. The manager on duty mentioned that all ocean-view rooms had similar wear and tear. He offered me a villa room—which was actually cheaper than what I had originally paid—and two spa vouchers. At that point I accepted the offer because I didn’t want to deal with more back-and-forth, but it still didn’t make up for the higher price I paid (over $100 USD per night for a 4-night stay). If the resort is aging, it should adjust its star rating or renovate to match the standards of a true 5-star property. I recommend renovations, including fresh paint, power washing, and updated interiors. To be honest, if the rooms and facilities are this run down, the resort should reconsider its 5-star rating. Google AI’s definition of “5-star” reflects top-tier luxury, exceptional quality, and proactive service, and this resort did not meet those expectations. That said, the pool, breakfast, transportation, and room service were great. — AT

Photos don’t do this place justice - resort was absolutely stunning and spotless, rooms were huge and so comfortable, and the staff couldn’t do enough to help! Another highlight was the breakfast which changed daily. We stayed for 4 nights over Christmas and were so sad to leave!

Staff was explicit especially LY she made sure we get what we need at anytime. She was available thru WhatsApp at anytime we needed assistance. Big thanks

A beautiful well kept hotel with amazing staff who cared for every need. The deep bath was amazing for soaking out the rush of travel. Stayed a full week and got to know the staff and areas around like coffee shop in alley next door(amazing) and awesome massages across the road.

Staff was explicit especially LY she made sure we get what we need at anytime. She was available thru WhatsApp at anytime we needed assistance. Big thanks