Tuan Chau Island Ski Vacations

Good points: Really helpful and great reception staff. Nice room, great view, very comfortable. Not good points: No housekeeper visit throughout 5 night stay. Neither room very clean on arrival. Hotel did not respond to messages on expedia or advertised whatsapp no. Had kitchen but no plates or washing up equipment. More info: Initial room dirty and view not as advertised, reception staff quick to upgrade us. 2nd room apeared clean on quick inspection but actually there were cigarette butts under the coffee table, none of the counters had been cleaned in a long time. We didn't complain about 2nd room, just borrowed a broom and bought some antibac spray. On the whole a really nice, well thought out room, finished to a high standard. Good location, excellent price, just cleanliness letting it down.

The hotel staff were very friendly and helpful. I appreciated their hospitality. The building was a bit old and looked a bit worn. However, the location was excellent. The staff were very friendly and made me feel very welcome.

Need some cosmetic changes

Well maintained, comfortable property with well trained staff.

Staff friendly, large room, good price, great view and a good breakfast.

Very helpful staff. Cool room. Great breakfast. Central location.

We had such an amazing stay here and cannot recommend this hotel enough. From start to finish, everything was exceptional. The property was incredibly clean, not just in the rooms but throughout the entire hotel. You could tell they take real pride in maintaining the space. The staff were attentive, professional, and genuinely kind. Anytime we had a question or needed assistance, they responded quickly and with a great attitude. They made us feel taken care of the entire time. The location was also perfect. It made getting around so easy and convenient, with everything we needed close by. It truly added to the overall experience. On our last morning, we weren’t able to book a Grab to the airport and started to get a little stressed. The staff immediately stepped in and arranged transportation for us without any hassle. They handled everything smoothly and reassured us so we didn’t have to worry at all. That level of care really meant a lot. Clean, attentive, perfectly located, and supported by an incredible team. They are the best, and we would absolutely stay here again.

Spacious room, very comfortable bed. Excellent breakfast, very courteous staff

The stuffs are very kind and friendly, the breakfast is tasty, and the room is beautiful and clean. This is a great hotel.

We had such an amazing stay here and cannot recommend this hotel enough. From start to finish, everything was exceptional. The property was incredibly clean, not just in the rooms but throughout the entire hotel. You could tell they take real pride in maintaining the space. The staff were attentive, professional, and genuinely kind. Anytime we had a question or needed assistance, they responded quickly and with a great attitude. They made us feel taken care of the entire time. The location was also perfect. It made getting around so easy and convenient, with everything we needed close by. It truly added to the overall experience. On our last morning, we weren’t able to book a Grab to the airport and started to get a little stressed. The staff immediately stepped in and arranged transportation for us without any hassle. They handled everything smoothly and reassured us so we didn’t have to worry at all. That level of care really meant a lot. Clean, attentive, perfectly located, and supported by an incredible team. They are the best, and we would absolutely stay here again.

I’d give more than 5 if I could! The staff went above and beyond - I left my jacket at a hair salon and the hotel staff called the salon and arranged it to be brought back to the hotel before our flight (all within 15 minutes). Aside from the amazing staff, the family rooms were a perfect blend of privacy and closeness. The rooms were well cleaned and maintained. Will definitely book again when we revisit Hanoi