鴻基 5 星級飯店

「飯店距離下龍灣本島五分鐘船程，每20分鐘一班有接駁船，整座飯店看似整修過，豪華漂亮，可悠閒散步海灘，還有超大泳池，四周庭園極美，早餐也好吃，真是個人間天堂。缺點:窗簾灰塵太多，導致過敏。」

「It was amazing 」

「The hotel aims to be a diverse resort, but the actual management appears chaotic and inefficient. Staff lack proper training in service, hygiene, and English proficiency, and the maintenance of hotel facilities is poor. Overall, the hygiene standards of the rooms and restaurant do not reach five-star levels, and the quality does not match the price. Unfortunately, this is currently the only upscale hotel on the island.」

「Good」

「we liked our stay very much omg the stuff were so helpful it was a new years holiday in Vietnam we could not get a car from ninh binh to ha long had so much stress for one hour called the hotel for help within 15 min everything was ok!came to our hotel they offered us free upgrade and larger beds since we were traveling with 3 children , the room was spacious very clean they even prepared welcome fruit and drinks for us our family is so thankful had a wonderful stay happy memories! 」

「Architecture and facilities are very detailed and good quality.」

「신상호텔로 확실히 인터컨다워요 중간에 클럽라운지 추가해서 지냈는데 기회된다면 호캉스 예정이라면 꼭 추가하길 바랍니다 근데 체크인후 룸사용시 룸과 화장실 중간 슬라이드 문 고장으로 인해서 조치를 취하는데 대응이 적절하지 않게 느껴졌어요 오후 늦게 8시 넘어 체크인하고 피곤한상태로 씻으려구하다가 고장발견하고 얘기한건데 10~20분 수리해도 되지 않으면 빨리 룸교체 해주는게 맞다고 봐요 계속 수리팀은 수리하려구 하는데 되지도 않고 짐도 다 못풀고 씻지도 못하고 피곤한데 시간은 한시간 가량 흐르고 제가 요청해서 룸교체를 받아서 그제서야 쉴수있게되었는데 그런일이 생기면 신속하게 대응해주시길 바랍니다 레이트체크아웃 2시간 요청해서 받았지만 조금은 아쉬운점이 남아 남겨요 그외 조식이며 룸상태며 수영장. 클럽라운지 모두 만족스러워요」

「Room was nice and clean. Staff were really friendly and supportive. Food was good. Activities were well- scheduled. 」