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"This was honestly a 5 star stay. The staff was amazing- they were personable, attentive, and overall just made you feel very welcomed. Usually I don’t care for all inclusive resort food, but I really really enjoyed the food here. Everything was flavorful and abundant. We stayed for New Year’s Eve and it was done very very nicely. There was a lot of thought and effort that was put in for the guest to enjoy themselves. It seems to me that the resort takes good care of its employees and it shows. I would stay here again without hesitation. "

"Customer service from Expedia was excellent service "

"The check-in process was a bit tedious, but that was due to Expedia, not the hotel. To keep a positive experience, the hotel staff was very kind and upgraded us to a beautiful room. We were a family of four, including a 7-year-old child, and each of us had our own bed and private bathroom, which was excellent. Everyone was very friendly and welcoming, from the front desk staff to the waiters, and especially the bar staff. The entertainment was excellent; the girl who organized the karaoke had great charisma and energy. The weather was on our side, with sunny days throughout our stay. The food at the Blue Lagoon restaurant was delicious . we absolutely loved it. The entire resort staff is humble, respectful, and very kind. Recommendations: • I didn’t really like the “guagua” shuttle; I think a large golf cart would look better and feel more comfortable. • At the bars, drinks were often served in plastic cups, which takes away from the presentation. However, at the beach they used nicer cups, and we were able to take great photos there."